DaVita is hiring a Sr Analyst, Corporate (Part Time/Per Diem) to play a vital role in supporting nephrology practices as they adopt and optimize value-based care initiatives. You will act as a hands-on, client-facing professional dedicated to ensuring practice success and satisfaction.

What You'll Do

Provide at-the-elbow support to net-new nephrology practices during onboarding, go-live, and key implementation phases.
Manage and resolve practice support cases, ensuring timely and accurate issue resolution.
Own and address client escalations, serving as a key point of contact for urgent or complex concerns.
Monitor and manage aging support incidents, ensuring progress toward resolution.
Follow up on client feedback to identify service gaps and inform continuous improvement initiatives.
Build and maintain strong relationships with physicians and staff, acting as a trusted partner.
Collaborate with internal teams—including Customer Success, Product, Operations, Training, and Leadership—to align priorities and deliver consistent support.
Serve as a strategic thought partner to optimize outcomes and overall client satisfaction.
Provide Professional Billing support one day per week, addressing related support tickets and collaborating with billing teams.
Travel to provide on-site support for practice go-lives and key events, typically for 3-5 days per trip.

What We're Looking For

4-6 years of relevant professional experience.
Bachelor’s degree.
Advanced proficiency in Microsoft Office Products (Excel, PPT, Word).
At least 2 years of project management experience.

Nice to Have

MBA.
Process improvement training (Lean Six Sigma, PDSA).
Prior experience in healthcare services, practice management and/or working with payers, value based care models, and/or integrated healthcare models.
Project Management Professional Certification (PMP).
Change Management Certification.

Technical Stack

Microsoft Office Products (Excel, PPT, Word)

Team & Environment

Collaborates cross-functionally with teams such as Customer Success, Product, Operations, Training, and Leadership.

Benefits & Compensation

Compensation: $29.90 - $43.89 / hour.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more.
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.