The Sportsbook Experience Executive plays a key role in maintaining the performance and reliability of a live sports betting platform. You'll oversee daily operations during your shift, ensuring events are correctly displayed, accessible, and up to date for customers at all times.
Key Responsibilities
- Manage live sportsbook content, including event availability, pricing accuracy, and feature placements
- Update and maintain homepage elements such as promotions, featured matches, and dynamic carousels
- Respond immediately to real-time changes—including team updates, odds adjustments, or technical errors
- Investigate and resolve settlement discrepancies in coordination with external providers
- Support customer-facing teams with complex sportsbook-related inquiries
- Monitor ongoing incidents and take decisive action to reduce customer impact
- Collaborate with Trading, Product, and technology partners to address issues efficiently
- Identify problems proactively and drive solutions without waiting for direction
- Contribute to improving internal workflows and operational standards over time
What You’ll Bring
- Current residence in Gibraltar or eligibility to work there
- Availability to work five out of seven days each week
- Commitment to in-office work for at least four days weekly once office operations resume
- Proven ability to stay focused and effective in fast-changing, high-pressure settings
- Exceptional attention to detail and strong organisational skills
- Ability to multitask while maintaining accuracy and clarity
- A calm demeanor and sound judgment during critical moments
- Customer-first mindset with a sense of personal accountability
- Initiative to act independently and solve problems head-on
Preferred Attributes
- Personal interest in sports or betting (helpful but not required)
- Curiosity, willingness to learn, and drive for continuous improvement
- Commercial awareness—understanding what impacts performance and why
Work Environment
Remote work is supported until office reopens, with expectation of regular in-office presence afterward. Flexibility is essential, especially during peak sporting periods. The culture values ownership, rapid iteration, and action-oriented problem solving—no hiding behind processes. Teams move quickly, test ideas consistently, and turn vision into measurable results.
Inclusion and Equal Opportunity
The company is dedicated to building diverse, balanced teams that reflect the communities they serve. This includes strong representation across ethnic backgrounds, people with disabilities, the LGBTQIA+ community, and all gender identities. An inclusive and supportive interview process is provided, with reasonable adjustments available upon request.
