Pearson seeks a Specialist, Customer Success aligned to our International Higher Education line of business for the Middle East & Africa (MEA+) region. In this role, you will be the primary partner for Higher Education institutions in Türkiye, ensuring successful implementation and adoption of Pearson digital solutions. You will build trusted relationships across academic, administrative, and IT stakeholders to drive digital transformation and measurable learning outcomes.

What You'll Do

Serve as the primary point of contact for assigned Higher Education institutions in Türkiye, managing end‑to‑end post‑sales engagement and building trusted‑advisor relationships.
Conduct regular adoption reviews, governance meetings, and strategic planning sessions with Deanship offices and institutional coordinators.
Partner with senior administrators and faculty to advise on strategic, tactical, and operational considerations for digital transformation.
Host periodic evaluation meetings to review performance, measure impact, and identify further digital training needs.
Lead successful enablement of new institutions, ensuring smooth rollout of MyLab & Mastering, Revel, eText, and other Pearson digital solutions.
Coordinate and deliver faculty sessions, coordinator-level adoption training, and start‑of‑term preparation activities.
Perform health checks to ensure LMS integrations are correctly activated by global and local technical teams.
Own semester readiness activities by creating customized courses, embedding support materials, and aligning with institutional academic calendars.
Design and execute adoption plans aligned with academic cycles, monitoring usage analytics and proactively addressing risks.
Deliver on‑campus and virtual faculty training on pedagogical best practices, digital tool usage, and high‑impact teaching workflows.
Provide on‑campus support during critical academic periods, assisting with issue resolution and coordinating escalations.
Offer expertise for advanced digital use cases to achieve deeper, more sophisticated digital adoption.
Partner with faculty on digital learning design to optimize course alignment, engagement, and instructional effectiveness.
Produce custom reporting packages including gradebook exports, usage analytics, student performance reports, and tailored dashboards.
Provide operational support for locally maintained products, including account creation, class setup, assignment allocation, and instructor‑level reporting.
Prepare ROI and impact summaries demonstrating student learning outcomes, adoption growth, and institutional value.
Escalate complex issues to the correct support channels and debrief teams conducting root‑cause investigations.
Coordinate with Pearson engineering, product, and customer support teams to resolve escalations efficiently.
Proactively monitor risk during high‑stakes assessment windows to anticipate potential failures and activate rapid response plans.
Collect structured feedback from faculty, students, and IT teams to inform product, engineering, and Customer Success strategy.
Contribute to case studies, success stories, and best‑practice documentation.
Maintain up‑to‑date awareness of market dynamics, HE digital trends, and the competitive landscape in Türkiye and the MENAT region.
Lead the development and maintenance of instructional videos, user guides, and platform documentation in Turkish and English.
Proactively communicate platform updates, feature changes, and known issues to Türkiye‑based teams.
Provide expert handover on complex issues to Customer Services & Support.
Partner closely with Sales on renewals, pricing updates, proposal development, and identification of expansion opportunities.