LearnWorlds is hiring a Spanish/Portuguese speaking Customer Success Manager to sustain business growth by maximizing customer value and mediating between clients and our platform. In this remote role within Europe, you will be responsible for maintaining customer relationships, onboarding clients, minimizing churn, and contributing to sales for one of the top five global e-learning course platforms.
What You'll Do
- Onboard, provide training and resources to help new clients learn and make the most of our product
- Proactively engage with customers post-implementation to understand evolving needs and challenges
- Handle and resolve customer requests and complaints, with the help of Customer Support and Sales
- Conduct regular check-ins, monitor product usage and customer health, and provide solutions to enhance customer satisfaction
- Help customers succeed with their course-selling or training business goals
- Identify high-risk clients that are likely to churn and come up with ways to minimize it
- Identify opportunities for upselling or cross-selling to maximize revenue and customer value
- Collect client feedback and communicate it with the Product and Product Design teams to drive product improvements
- Focus on customer loyalty and build close long-term client relationships
What We're Looking For
- At least 2+ years of experience in Customer Success, Customer Training, Support, Sales or similar customer-facing roles
- BS or BA degree in Business, Marketing, Communications, Computer Science or other related fields
- Excellent English communication and interpersonal skills
- Excellent Spanish and/or Portuguese communication and interpersonal skills
- Tech-savviness and ability to learn new software
- Highly organised and able to multi-task with strong time management skills
- Self-driven and proactive nature
- Knowledge of customer success processes
- Passion for service, positive attitude, and a team player
- Calm and fast problem-solver
- Excellent presentation skills
Nice to Have
- Experience in SaaS
- Experience in working with creators and digital entrepreneurs
- Sales or Business Development experience
- Basic understanding of digital marketing principles
- Proficiency with CRM software and customer success tools
Benefits & Compensation
- Private life and health insurance plan
- Fully remote work if you prefer to work from home, apart from when we have team meetings a few times per year
- Your personal annual training budget
- An annual home office allowance to set up your personal space
- Company laptop
- 23 days of paid time off
- 3 early summer Fridays in July and August
- A free LearnWorlds School to build and sell your own courses
- Work in one of the globally top 5 e-learning courses platform
- An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning
- An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential
- Annual company retreats
Work Mode
This is a hybrid role based in Europe, with a fully remote option and occasional in-person team meetings.
