Mercier Consultancy is hiring a Spanish Speaking Hospitality Service Consultant to deliver exceptional service to Spanish-speaking clients in the hospitality industry. You will be the primary point of contact, resolving inquiries and ensuring a smooth, positive experience.

What You'll Do

Assist Spanish-speaking clients with inquiries via phone, email, or in-person interactions.
Provide detailed information about hospitality services, responding to client questions and concerns.
Resolve client issues efficiently and effectively, maintaining high satisfaction levels.
Document client interactions and service requests accurately.
Collaborate with internal teams to ensure smooth service delivery and issue resolution.
Participate in training sessions to stay updated on hospitality trends and service offerings.
Contribute to enhancing overall client experience by gathering feedback and suggesting improvements.

What We're Looking For

Fluency in Spanish and English, both written and verbal.
Strong interpersonal skills and a friendly, approachable demeanor.
Ability to handle multiple inquiries and tasks in a fast-paced environment.
Problem-solving mindset with a focus on client satisfaction.
Detail-oriented with excellent listening skills.

Nice to Have

Previous experience in customer service, particularly in the hospitality industry.
A passion for delivering outstanding service in the hospitality sector.