Patrique Mercier Recruitment is looking for a Spanish Speaking HealthTech Support Specialist to provide expert technical support to Spanish-speaking clients using health technology solutions. You will diagnose and troubleshoot software and hardware issues and help clients optimize their product usage.
What You'll Do
- Provide outstanding technical support to Spanish-speaking clients using HealthTech products via phone, email, and live chat.
- Diagnose and troubleshoot software and hardware issues affecting health technology applications.
- Assist clients in understanding product features and functionalities to enhance their usage and satisfaction.
- Document all client interactions and resolutions accurately in the CRM system.
- Work closely with the development and technical teams to escalate unresolved issues and share relevant feedback.
- Conduct proactive follow-ups with clients to ensure resolution and satisfaction.
- Remain updated on industry trends, product developments, and advancements in health technology to provide informed support.
What We're Looking For
- Fluency in Spanish and English, with excellent verbal and written communication skills.
- Prior experience in customer support or technical support.
- Strong technical troubleshooting abilities and knowledge of health technology applications.
- Exceptional customer service skills with an empathetic approach toward client challenges.
- Capability to work autonomously in a remote work environment and manage multiple priorities efficiently.
- A passion for continuous learning and professional growth within the health technology space.
Nice to Have
- Experience preferably in the health technology or healthcare industry.
- Experience with CRM systems and remote support tools is a plus.
Technical Stack
- CRM systems
- Remote support tools
Team & Environment
Work closely with the development and technical teams.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is a fully remote position.
