Patrique Mercier Recruitment is hiring a Spanish Speaking End User Support Specialist. In this role, you will provide dedicated technical support to Spanish-speaking clients, resolving their issues and ensuring an optimal user experience across multiple communication channels.
What You'll Do
- Deliver high-quality support to end users in Spanish through phone, email, and chat.
- Identify and troubleshoot technical problems with software, hardware, and network systems.
- Educate and guide users on effectively using various applications and tools.
- Document support interactions and resolutions accurately in the ticketing system.
- Collaborate with technical teams to escalate complex issues and suggest service improvements.
- Follow up with users to ensure their issues have been resolved satisfactorily.
- Keep abreast of the latest technologies and updates to enhance support delivery.
What We're Looking For
- Fluency in Spanish and English is required.
- Strong verbal and written communication skills.
- Effective troubleshooting abilities with a keen attention to detail.
- Outstanding customer service skills and a proactive attitude.
- Ability to prioritize tasks and work independently in a dynamic work environment.
- A genuine interest in technology and a commitment to professional development.
Nice to Have
- Prior experience in an end user support role or a customer service position.
- Knowledge of support ticketing systems and remote assistance tools.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Patrique Mercier Recruitment is an equal opportunity employer.
