1Password is seeking a Solutions Engineer SMB to serve as a trusted technical advisor, driving revenue growth and accelerating deal velocity for small and medium business sales opportunities. You will partner with Account Executives to position 1Password's multi-product solution and provide strategic guidance that aligns with customer needs.
What You'll Do
- Serve as the primary technical advisor for SMB sales opportunities within the Go-to-market team.
- Partner with Account Executives to deliver scalable, impactful technical support throughout the sales cycle.
- Support fast-paced, high-volume sales cycles with concise, effective technical guidance.
- Recommend and position tailored product solutions that align with SMB customer needs, goals, and common use cases.
- Partner with SMB reps to build their confidence in discussing product capabilities and navigating technical conversations.
- Proactively identify potential technical risks in deals and collaborate with Product and Support teams to resolve them.
- Collaborate with Sales Enablement and Product Marketing to create and improve internal resources, such as objection handling guides and demo frameworks.
- Deliver product education to customers, focusing on accessibility for non-technical or resource-constrained teams.
- Respond to vendor/risk assessments, RFP/RFI’s, security questionnaires, and other technical documentation requests.
- Represent the team at select industry events and company/team offsites (some travel may be required).
What We're Looking For
- At least 2 years of experience in a technical customer-facing role (B2B SaaS, preferably in SMB segment).
- Ability to communicate technical information clearly and confidently to a wide range of audiences, including non-technical stakeholders.
- Strong presentation, communication, and storytelling skills, making complex information sound simple and relevant.
- Detail-oriented with a strong sense of ownership and commitment to quality, even in high volume environments.
- Enthusiasm for learning, testing, and problem-solving.
- Strong time-management skills with the ability to effectively prioritize competing tasks and meet deadlines in a fast-paced, transactional sales environment.
- Proven ability to work independently and collaboratively in a fast-paced, remote-first team.
- Open to learning and able to adapt quickly, working across multiple products and shifting priorities.
- Experience working with SaaS solutions is required.
- A growth mindset.
- Maintain expert-level technical and functional knowledge across all three 1Password core products.
Nice to Have
- Familiarity with the security space and related compliance frameworks (e.g., SOC 2, ISO 27001, GDPR).
- Working knowledge of modern sales qualification frameworks (e.g., MEDDPICC).
- Bonus if you’ve used 1Password or another password manager before.
Team & Environment
You will be part of the Solutions Engineering team, collaborating closely with Sales, Product, Marketing, Enablement, and Support.
Benefits & Compensation
- Health, dental, 401k/RRSP and many other benefits.
- Generous paid time off.
- Equity grant.
- Participation in incentive programs.
- Maternity and parental leave top-up programs.
- Four company-wide wellness days.
- Retirement matching program.
- Free 1Password account.
- Paid volunteer days.
- Employee-led inclusion and belonging programs and ERGs.
- Peer-to-peer recognition through Bonusly.
- Compensation: USA: $77,000 USD - $104,000 USD annually; Canada: $72,000 CAD - $98,000 CAD annually + equity grant.
Work Mode
This is a fully remote position open to candidates based in Canada and the United States.
1Password is proud to be an equal opportunity employer, committed to fostering an inclusive, diverse and equitable workplace. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status.
