About the Role
Swiftly now has contracts with over 200 transit agencies, and an increasing number of these agencies are mid-sized and large. Our goal is to grow that number, and Solutions Engineers play a critical role by balancing agency knowledge with a strong desire to help our prospective customers. We are looking for junior to mid-level Solutions Engineers.
Responsibilities
- Lead product demonstrations for transit agencies, operators, consultancies, and potential partners.
- Collaborate with the relevant Account Executive or Account Manager to develop and drive agency-specific strategy, angle, and pitch to showcase Swiftly's value and address blockers.
- Drive revenue growth by building and maintaining client relationships, identifying new business opportunities, creating strong business cases, and providing technical expertise to support sales.
- Organize and conduct 2- to 3-day onsite workshops to train agency staff and demonstrate Swiftly's value for mid-sized and large agencies.
- Manage pilot periods, including limited-time free access to Swiftly, to derive quantitative savings and results for building a business case for mid-sized and large agencies.
- Quickly grasp complex engineering concepts and communicate them effectively to both technical and non-technical audiences.
- Build and sustain productive, high-trust relationships with agency staff and internal teams, offering technical expertise and support throughout the sales cycle.
- Develop new tools and processes to help prove Swiftly's value.
- Serve as a technical resource and domain expert for internal teams.
- Provide accurate, relevant first-line technical responses during all phases of the sales cycle.
- Share learnings and best practices with the Solutions Engineer team and others, identifying pain points and potential improvements for the function.
- Represent Swiftly at conferences and events.
Benefits
- Competitive salary
- Equity compensation for every employee
- Medical, Dental and Vision
- Retirement with Employer Match
- Flexible Spending Account (FSA)
- Home office setup reimbursement
- Monthly cell/internet reimbursement
- Monthly "Be Well" stipend
- Flexible PTO with a recommended minimum
- Flexible work environment
- 16 paid holidays, including holidays in months without US national holidays
- 12 fully paid weeks of leave for child birth/adoption
Compensation
US Salary Range: $120,000 - $155,000 USD. Canadian Salary Range: $158,000 - $164,000 CAD. Salary is one component of total compensation, which also includes stock options, competitive benefits, 401(k)/RRSP matching, and other perks.
Work Arrangement
Flexible work environment. Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. Customer-facing team members and other specific roles may be expected to travel more frequently.
Team
The Solutions Engineer team works with Account Executives and Account Managers to ensure prospective customers can demonstrate immense value and impact from Swiftly's tools. We are responsible for being the transit domain and product experts on the Swiftly side, but also the voice of the prospective customer. For large and mid-sized transit agencies, we work with agency staff to build a qualitative and quantitative understanding of how Swiftly will be a worthwhile investment. We enjoy collaborating with agency staff from all departments, including planning, scheduling, operations, customer service, safety, and executive teams. Whether it's a one-on-one conversation or a presentation for 50 staff, Solutions Engineers help ensure that our prospective customers become our future customers.
Company Description
Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations. Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.
Sales at Swiftly
The Swiftly Sales team works with transit agencies, municipal operators, and other local government entities to determine how Swiftly can best solve their unique challenges. The team cares deeply about the problem we're solving, so we empathize with and listen to our customers to build partnerships and deepen our value proposition. Our consultative approach to proving the value of Swiftly is structured around constant listening and deep industry knowledge. We are a nimble, close-knit team that thrives on collaboration and creativity to work within constraints. Lastly, while we love to win, we believe that the best wins, at a broad level, come from supporting our colleagues and matching the right Swiftly solutions with the right customers for the best long-term outcomes.
Beyond the Skills
We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company: • Team. Together, we are more effective and better supported • Impact. Drive impact for our customers, our company, and all of our teams • Diversity. See differing perspectives as ways to address our weaknesses and find new strengths • Communication. Assume others internally and externally have good intentions • Feedback. We share feedback because we want each other to grow professionally and personally • Growth. Foster personal, professional, and company growth
Other
- Travel: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. Customer-facing team members and other specific roles may be expected to travel more frequently.
- At this time we are unable to provide Visa sponsorship.
- We participate in E-Verify.
At this time we are unable to provide Visa sponsorship.
