Instructure is seeking a Solutions Engineer (Parchment) to guide prospective customers through the evaluation of Parchment Pathways, Parchment Award, and Parchment Digital Badging. You will partner with Account Executives as a key technical advisor and product advocate, translating customer needs into tailored solutions that simplify learning and personal development.

What You'll Do

Deliver engaging product demonstrations of Parchment’s suite of services for Higher Ed and K-12 audiences.
Discover and analyze individual customer goals and challenges to map them to the appropriate Parchment product.
Lead in-depth technical discussions with IT experts regarding platform architecture, web services (REST/JSON), and systems integration.
Identify or develop solutions to address unique technical requirements and thoughtfully consider alternatives.
Understand and document customer requirements to support successful implementation.
Assist proposal managers with technical elements of RFI/RFP responses.
Partner with Product Management to provide early feedback on features to ensure alignment with customer expectations.
Leverage prior experience to help the sales team achieve goals through mentorship, recruiting, onboarding, and sales enablement.
Work across geographies and with distributed teams in pursuit of company objectives.

What We're Looking For

Bachelor’s degree required.
Proven academic technology and/or solutions engineering experience.
Experience in K-12 and/or Postsecondary education.
Expert fluency in the edtech market and SaaS business models.
Expert understanding of systems integration (LTI, APIs), XML/JSON, and relational databases.
Familiarity with Student Information Systems such as Oracle PeopleSoft, Ellucian, Workday, or PowerSchool.
Proficiency in Salesforce, Responsive, and both Microsoft and Google Suites.
Articulate and compelling presentation skills.
Ability to be both empathetic and firm regarding system capabilities.
Organized, analytical, and self-motivated.
Able to handle a high volume of work and respond positively to feedback and coaching.
Location is flexible, but requires access to a nearby airport and a willingness to travel (up to 40%).

Technical Stack

LTI, APIs, XML/JSON, Relational databases
Salesforce, Responsive
Microsoft Suite, Google Suite

Team & Environment

You will partner with Account Executives and Product Management to guide prospective customers.

Benefits & Compensation

Competitive compensation.
All full-time employees participate in our ownership program.
Flexible schedules and a remote-friendly culture.
Hybrid or onsite work options available in some regions for specific roles.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
Comprehensive wellness programs and mental health support.
Annual learning and development stipends.
The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations.
Motivosity employee recognition program.