Prefect is hiring a Solutions Engineer (EMEA) to be a primary technical contact for our customers, owning their success on Prefect Cloud and other paid products. You will balance solving problems with existing functionality and advocating for customer needs in our product planning.

What You'll Do

Serve as a primary technical advisor for enterprise and growth customers, guiding them from onboarding to resilient production.
Troubleshoot orchestration issues and provide architecture reviews and performance tuning for scalable workflows.
Provide after-hours incident response on a rotating schedule as part of a 24/7 on-call rotation for premium customers.
Build reference implementations, run enablement sessions, and contribute to documentation to accelerate adoption.
Supply success metrics and technical context to Customer Success teams to ensure smooth renewals and identify growth opportunities.
Translate field insights into concise product proposals and collaborate with Product and Engineering to influence the roadmap.
Contribute to maintaining a ≥ 95% SLA adherence rate for first response and resolution times.

What We're Looking For

2+ years in a post-sales Solutions Engineering, Customer Success Engineering, Support Engineering, or equivalent customer-facing engineering role.
2+ years writing and debugging production Python, ideally in data-workflow or infrastructure contexts.
Hands-on experience with at least one major cloud provider (AWS, GCP, or Azure) running containerized or serverless workloads.
Demonstrated ability to diagnose orchestration and performance issues in production distributed systems.
Practical experience with Prefect, Airflow, or similar workflow orchestrators.
Familiarity with Kubernetes, Terraform, and modern CI/CD pipelines.
Available to work 09:00 – 18:00 CET (UTC ± 2) and participate in 24/7 on-call rotations.
Fluent English communication (C1+ level) for clear, empathetic collaboration with developers and executives.

Technical Stack

Python
AWS, GCP, Azure
Kubernetes
Terraform
CI/CD pipelines
Prefect
Airflow

Team & Environment

You will report to the Manager of Solutions Engineering, Rob.

Benefits & Compensation

Competitive salary paid in local currency, adjusted for experience, skills, and cost-of-labor in your country.
Meaningful stock-option grant aligned with our Series-B stage.
Locally compliant benefits package (statutory pension contributions, health coverage, and insurance) administered via our Employer-of-Record.
At least the statutory minimum vacation entitlement in your country.
Parental leave no less than the statutory allowance in your jurisdiction, with company top-ups wherever regulations permit.
$800 / month remote work stipend for whatever you need to work (food, wellness, equipment etc.).
Annual company offsite with travel & lodging fully covered.

Work Mode

This is a remote role open to candidates in EMEA (Ireland, UK, or elsewhere in EMEA). Prefect does not hire in France and the Netherlands.

Prefect is an equal opportunity employer and encourages applications from people of all backgrounds. All applicants will be considered for employment without attention to race, religion, color, sex (including pregnancy, sexual orientation and gender identity/expression), national origin, disability or any other status protected under applicable laws.