Responsibilities
- Design and implement technical solutions that support client goals while complying with international and regional regulations.
- Apply a consultative mindset to assess customer requirements and match them with appropriate technology offerings.
- Deliver post-sales technical support at L2 level and respond to client questions about API integrations.
- Diagnose and resolve technical problems using log analysis tools like Datadog.
- Collaborate with Product, Engineering, Regulatory & Compliance, and Customer Success teams to ensure the platform enables scalable regulatory compliance.
- Produce clear technical documentation and sample integrations to assist customer onboarding and proof-of-concept projects.
Requirements
- Minimum of four years in customer-facing technical roles within enterprise B2B SaaS environments.
- Solid knowledge of REST APIs and web-based technologies.
- Strong analytical and problem-solving abilities with a natural aptitude for troubleshooting.
- Capable of working autonomously and as part of a team in a fast-paced, collaborative culture.
- Demonstrated commitment to customer satisfaction and service excellence.
- Ability to read and understand code and perform data queries.
- Proven project management skills, including handling multiple tasks and defining clear ownership for outcomes.
Nice to Have
- Background in regtech, fintech, or virtual asset industries.
- Experience engaging with financial institutions and implementing anti-money laundering controls.
- Prior work in payment systems or payment processing.
- Knowledge of recognized privacy and security frameworks such as SOC2, ISO27001, and GDPR.
Work Arrangement
Remote (Country)
Team
50+ employees across 15+ countries; collaborates with Customer Success, Customer Support, Engineering, Product, Regulatory & Compliance teams
Other
- This is a remote position open to candidates based in the United States.
- The company is committed to being an equal opportunity and affirmative action employer.
- Inclusion and diversity are core values; no discrimination based on race, color, religion, national origin, gender, gender identity, gender expression, age, ancestry, citizenship, sexual orientation, veteran status, or other protected characteristics.
