Bitwarden is looking for a Solutions Engineer to work closely with our Integration Engineering and Sales teams. You will help users and prospective customers engage with Bitwarden products by becoming a product expert, handling business inquiries, providing technical solutions, designing proof-of-concepts, and ensuring customer satisfaction.

What You'll Do

Function as a Subject Matter Expert (SME) for Bitwarden and its suite of services.
Conduct engaging implementation-specific demos and product technical Q&A.
Attend deal cadence calls with Sales Account Executives to check on pre-sales proof-of-concept progress and assist in planning and implementation.
Report product feedback and feature requests to Product and Engineering teams.
Assist account executives with positioning new or upcoming product features to customers.
Build scripts, integrations, and examples for customers to test product functionality during pre-sales proof-of-concepts.
Work with the Sales Team to develop account strategies to build, mature and close pipeline.
Track the competitive landscape; provide technical depositioning information to account executives and prospects.
Provide assistance in responding to technical questions on requests for proposals, comments, and information.
Advise customers on industry best practices for the full stack of Bitwarden.
Work with enterprise prospects to solve issues and/or look ahead to identify solutions to situations they may face in the future.
Provide superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security.
Keep organized notes to champion’s feedback in collaborative sessions spanning the Bitwarden team to assist in exceeding expectations.
Coordinate hand-off to Integration Engineering and Customer Success Engagement Management teams to move customer environments from proof-of-concept to production, ensuring product and service continuity.

What We're Looking For

Excellent English and grammar.
Excellent problem-solving skills.
Project planning, including collaborative and individual time management.
A passion for supporting team members, growing together, and sharing knowledge.
A strong sense of empathy and the ability to advocate for others.
A passion for helping enterprise prospects interested in Bitwarden and best security practices.
Experience from a previous technical position (e.g., Sales Engineer, Systems Engineer, Integration Engineer, DevOps Engineer, IT Infrastructure Engineer, etc.). Equivalent education or demonstrable skills may be accepted.
Ability and desire to work remotely, with possible travel as needed.

Nice to Have

Familiarity with Bitwarden.
Familiarity with Linux, Windows, and macOS.
Familiarity with Docker (Swarm Mode), Kubernetes, and Podman.
Familiarity with NFS and CIFS.
Familiarity with Bash and PowerShell.
Familiarity with Active Directory, LDAP, G Suite, Azure AD, Jumpcloud, Cloudflare and Okta.
Familiarity with GCP, AWS, and Azure.
Familiarity with Android and iOS.
Familiarity with GitHub.
Familiarity with NGINX.
Familiarity with SQL.
Familiarity with TCP/IP.
Familiarity with DNS.
Familiarity with HTTP.
Familiarity with SMTP.
Familiarity with SSO implementation and best practices (SAML and OpenID Connect).
Familiarity with Integrating SCIM solutions.
Familiarity with TLS/SSL and PKI.
Familiarity with RESTful services / API’s.

Technical Stack

Bitwarden, Linux, Windows, macOS, Docker (Swarm Mode), Kubernetes, Podman, NFS, CIFS, Bash, PowerShell, Active Directory, LDAP, G Suite, Azure AD, Jumpcloud, Cloudflare, Okta, GCP, AWS, Azure, Android, iOS, GitHub, NGINX, SQL, TCP/IP, DNS, HTTP, SMTP, SAML, OpenID Connect, SCIM, TLS/SSL, PKI, RESTful services / API’s

Team & Environment

You will work closely with the Integration Engineering and Sales teams.

Benefits & Compensation

Work with a sense of purpose bringing a more secure internet experience to everyone.
Become an expert immersed in the prominent technology markets of security and open source software.
Work remotely with motivated and supportive team members across the world.
Learn and grow with new challenges and personal/professional development support.