About the Role
This position combines technical knowledge with client collaboration to guide organizations through solution deployment and optimization, ensuring alignment with business goals and delivering measurable outcomes through hands-on support and strategic guidance.
Responsibilities
- Collaborate with clients to understand operational workflows and identify opportunities for technology integration
- Lead the configuration and setup of systems to meet specific business requirements
- Translate customer needs into actionable technical solutions using platform capabilities
- Guide clients through implementation timelines and key milestones
- Provide expertise during proof-of-concept and pilot phases
- Develop training materials and lead sessions for end users and administrators
- Work alongside sales teams to demonstrate solution value during pre-contract stages
- Monitor project progress and adjust plans to meet deadlines
- Troubleshoot technical challenges during deployment
- Ensure data accuracy and proper system integration with existing infrastructure
- Act as a trusted advisor throughout the customer lifecycle
- Coordinate with engineering and product teams to relay customer feedback
- Support change management by helping teams adapt to new tools and processes
- Document configurations, workflows, and best practices
- Maintain clear communication with stakeholders at all levels
- Drive adoption by measuring usage and identifying areas for improvement
- Assist in resolving post-deployment issues in collaboration with support teams
- Deliver regular status updates and success metrics to customers
- Use data insights to recommend optimizations and expanded use cases
- Ensure customer goals are met through ongoing evaluation and support
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid
Team
Part of the Customer Success team focused on onboarding and supporting enterprise clients
About the Role
This role supports customers from initial onboarding through long-term success, ensuring seamless adoption of technology solutions by combining technical proficiency with strategic guidance and hands-on support.
What We Value
We look for individuals who are proactive, empathetic to customer challenges, and capable of balancing technical precision with business impact. Success in this role requires collaboration, adaptability, and a drive to deliver measurable results.
Available for qualified candidates
