GRAIL is looking for a Solutions Architect (Open LMS) to serve as the primary technical resource for sales and onboarding processes. In this role, you will translate customer needs into actionable technical solutions and ensure a seamless transition from sales to successful customer implementation.

What You'll Do

Meet with customers or sales teams to gather functional and technical requirements and understand challenges.
Translate customer needs into actionable technical solutions aligned with Open LMS capabilities.
Work with internal teams to ensure technical requirements are captured for sales and onboarding.
Conduct technical product demonstrations and presentations to prospective customers.
Tailor demos to address specific customer challenges, showing how Open LMS meets business and technical requirements.
Present proof of concepts (PoCs) and pilot solutions to demonstrate product feasibility and value.
Assist in responding to RFPs and RFIs by providing answers to technical requirements.
Support sales teams by drafting technical portions of proposals and ensuring alignment with customer needs.
Develop customization specifications as required and work with sales and professional services teams on scoping.
Participate in marketing activities, preparing and delivering presentations, demos, and PoCs for pipeline development.
Ensure a smooth transition from pre-sales to post-sales by providing documentation, discovery, notes, and technical insights.
Support Onboarding Project Managers as a dedicated resource for premium onboardings and on demand for standard onboardings.
Perform technical analysis for migration to identify issues and provide workarounds, recommendations, and documentation.
Support migration projects as a technical resource to guide, help, and migrate clients within Open LMS internal products.
Collaborate with internal teams including sales, product management, adoption, and onboarding project managers.
Act as a liaison between customer and internal teams, providing customer feedback to influence product roadmaps.
Work on projects that positively impact the team or company in addition to other job responsibilities.
Maintain current product knowledge and learn new products, features, or plugins as required.

What We're Looking For

At least 2+ years experience in a client facing role.
At least 1+ years experience providing sales support.
Proven experience in a solutions architect, pre-sales engineer, or similar technical customer-facing role.
Excellent communication and presentation skills, with ability to explain complex technical concepts to technical and non-technical audiences.
Experience in responding to RFPs and RFIs.
Strong problem-solving skills and ability to design innovative solutions.
Ability to work effectively in a collaborative, cross-functional team environment.

Nice to Have

Strong understanding of LMS (Learning Management System) platforms and related technologies.
Experience with data migration and project management.

Team & Environment

You will collaborate with internal teams including sales, product management, adoption, and onboarding project managers.

Work Mode

This is a remote position open to candidates based in the UK.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.