Braze is hiring a Solutions Architect to deliver technical excellence and strategic guidance to customer accounts. In this role, you will oversee technical pre-sales relationships, propose architectures, demonstrate the platform, and support client integrations. Your success will be measured by client outcomes and your leadership in scaling the Solutions Architect team.
What You'll Do
- Own and deliver end-to-end TRM solutions for clients, from understanding complex requirements to designing business processes, customizing the platform, integrating APIs, and conducting testing and training.
- Act as the go-to technical consultant during discovery calls with key clients and prospects, documenting technical requirements and guiding solution design.
- Present TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and challenges while aligning with their strategic goals.
- Develop and maintain high-quality resources for client integrations, including API documentation, reference architectures, and implementation guides.
- Cultivate strong relationships with technical stakeholders at client organizations, providing expert-level support and troubleshooting throughout integration.
- Stay current with TRM’s evolving product features and technical dependencies to ensure alignment between client needs and the product roadmap.
What We're Looking For
- Professional experience in pre-and post-sales roles, such as Senior Solutions Architect, Senior Sales Engineer, or Senior Customer Success Engineer.
- Exceptional customer-facing skills with the ability to empathize with both technical and non-technical audiences.
- Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch.
- Comfortable scripting in one or more languages to help build PoCs for customers or prototype APIs (e.g., Python, Javascript, Typescript).
- Strong problem-solving skills with the ability to prioritize and manage multiple complex tasks independently while maintaining attention to detail.
- High initiative and a proactive approach to identifying opportunities for improvement in technical solutions and team processes.
Nice to Have
- Previous experience in AI development.
Technical Stack
- Python
- Javascript
- Typescript
Team & Environment
You will join a globally distributed, fully remote Solutions Architect Team.
Benefits & Compensation
- PTO
- Holidays
- Parental Leave
- Compensation: $170,000 - $180,000 + equity: May be eligible to participate in TRM’s equity plan.
Work Mode
This is a global, fully remote role open to candidates in the United States.
Braze values being an impact-oriented trailblazer, a master craftsperson, and an inspiring colleague.
