Pylon is looking for a Solutions Architect who is a former Software Engineer to join our team. In this role, you will combine direct customer interaction with hands-on solution building, acting as the technical bridge for customers migrating to our platform.

What You'll Do

Combine talking directly with customers with building solutions.
Migrate new customers off their old support system (e.g., Zendesk, Intercom) to Pylon.
Run customer migration meetings within your first week.
Communicate directly with customers and become their main 'problem-solver' as they navigate rebuilding their processes and data in Pylon.
Become a deep product expert and guide customers to the right solution.
Contribute to pre-sales calls as the be-all-end-all for potential solutions.
Be an expert not only in Pylon, but also the systems we migrate from.
Juggle many customers at once and drive them to completion.
Iteratively improve the migration process.

What We're Looking For

Located in (or will relocate to) San Francisco and excited about working in-person.
Very organized, hard working and fast.
Detail-oriented and fast learner.
An interest in tinkering with the product and suggesting improvements.