SAP Software Solutions | Business Applications and Technology is looking for a Solution Customer Success Manager (S-CSM) for Finance Solutions. In this role, you will serve as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near-term value delivery via the rapid adoption and consumption of solutions.
What You'll Do
- Build deep executive relationships and earn trusted advisor status with customers
- Identify new opportunities for customers to leverage new or expanded SAP solutions
- Mitigate churn and manage renewals of SAP solutions and services
- Identify sales leads and support sales in expansion and upsell efforts
- Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions
What We're Looking For
- Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions
- Experience as an Account Manager, Consultant, or in Presales in the software industry, or equivalent in-house experience
- Strong executive presence and relationship-building skills
- 3+ years of experience with cloud software solutions and delivery models
- Knowledge of the SAP solutions portfolio and the business processes they enable
- Experience in business software
- Fluent in English and German
- Bachelor's degree or equivalent required
Nice to Have
- S/4HANA and/or Office of the CFO background desired (e.g., Planning & Analytics, Accounting & Close, Treasury, Financial Operations, Global Trade, GRC)
- Ideally SAP Analytics Cloud (SAC), BTP, or BDC knowledge
- Ideally knowledge of SAAS and IAAS processes
Technical Stack
- S/4HANA
- SAP Analytics Cloud (SAC)
- BTP
- BDC
Team & Environment
You will work closely with SAP MU leadership, account teams, industry teams, and the solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.
Benefits & Compensation
- A place where you can be yourself, prioritize your wellbeing, and truly belong
- Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed
- Culture of inclusion, focus on health and well-being, and flexible working models
- We win with inclusion
Work Mode
This position offers a hybrid work model.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
