Concentrix is hiring a Solution Architect to enhance and tailor our clients' digital customer engagement capabilities. In this role, you will leverage your deep expertise in Dynamics 365 Customer Engagement and the Power Platform to configure systems that directly address business needs and drive performance.
What You'll Do
- Evaluate and implement performance and stability enhancements within Dynamics 365 Customer Engagement.
- Customize and configure D365 CE to align with client business objectives.
- Engage in business and technical conversations and workshops with customers in fluent German and English.
- Seamlessly transition between diverse tasks and stakeholders, adapting to changing priorities.
- Design and troubleshoot Dynamics 365 Field Service components.
- Manage on-premises D365 CRM environments, including SQL, IIS, ADFS, and SharePoint.
- Migrate systems from on-premises to cloud.
- Develop and maintain solutions using the Power Platform, including Power Automate.
- Proactively engage with key technical stakeholders and business decision-makers.
- Deliver technical training and resolve complex issues with strong analytical skills.
- Stay updated on modern engineering practices and tools.
- Serve in customer-facing roles and cultivate strong, professional relationships.
- Complete all assigned, mandatory training within the timeframe provided.
- Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.
What We're Looking For
- 10+ years of experience in cloud technologies, IT consulting/support, or systems administration.
- Expert knowledge of Dynamics 365 Customer Service and Contact Center.
- Advanced knowledge in Dynamics 365 Field Service and connected components.
- Experience with integrating data using Dataverse and other sources.
- Strong proficiency in developing and optimizing D365 CE apps and the Power Platform.
- Fluent in German and English (oral and written communication).
- Strong organizational, technical writing, presentation, and training skills.
Nice to Have
- Knowledge of additional D365 CE apps.
- Architect and Functional Consultant level Microsoft certifications.
Technical Stack
- Dynamics 365 Customer Engagement
- Power Platform
- Power Automate
- Dataverse
- Dynamics 365 Field Service
- SQL
- IIS
- ADFS
- SharePoint
Team & Environment
You will be part of the Information Technology and Global Security team.
Work Mode
This is a local-country, work-at-home position based in Germany (DEU).
Concentrix is a solution-focused, tech-powered, and intelligence-fueled organization. We embrace our game-changers with open arms—people from diverse backgrounds who are curious and willing to learn.
