Agfa Healthcare is hiring a Solution Architect, Sales & Services to strengthen its product development team. In this hands-on role, you will focus on configuration, development, integration, and operational support of our global CRM platform built on MS Dynamics 365 (Sales, Customer Service, Customer Insights). You will be instrumental in implementing enhancements, stabilizing the platform, supporting releases, and providing technical expertise to improve the ecosystem.
What You'll Do
- Configure and customize MS Dynamics 365 Sales, Customer Service, and related modules, including entities, forms, business rules, workflows, views, dashboards, and security roles.
- Build and maintain custom logic and integrations using Power Platform components, Power Automate, JavaScript, C#, plugins, and Dataverse extensions.
- Support interface monitoring, error resolution, and operational follow-up as part of the CRM support scope.
- Prepare and execute configuration migrations and deployment packages for scheduled release cycles.
- Participate in testing activities such as unit testing, functional testing, and UAT support.
- Collaborate with the ICS Product Owner, various business stakeholders, and implementation partners to deliver high-quality features and improvements.
- Document technical configurations, changes, and custom components clearly and consistently.
- Contribute to the continuous improvement of the CRM platform and acquire deeper technical and architectural knowledge over time.
What We're Looking For
- A Bachelor’s degree in IT, Engineering, or equivalent practical experience.
- 10+ years of hands-on experience with MS Dynamics 365 or Power Platform development.
- Strong knowledge of Power Automate, JavaScript, C#, Dataverse, and solution packaging.
- Understanding of integration concepts, including REST APIs and Azure Services.
- A customer-oriented mindset and strong attention to detail.
- Excellent communication skills and fluency in English.
Nice to Have
- A functional knowledge of Sales & Service processes is highly advantageous.
- Experience with SAP, MS Dynamics CRM, or ServiceNow is considered a strong asset.
- An eagerness to develop further into advanced CRM capabilities and eventually grow into broader solution architecture responsibilities.
Technical Stack
- MS Dynamics 365 Sales
- MS Dynamics 365 Customer Service
- MS Dynamics 365 Customer Insights
- Power Platform
- Power Automate
- JavaScript
- C#
- Dataverse
- REST APIs
- Azure Services
Team & Environment
You will be part of the global ICS department, specifically within the Sales & Services product development team.
Benefits & Compensation
- A dynamic global organization with a history of innovation and a strong product portfolio.
- A technically challenging environment with supportive leadership and opportunities to learn from senior experts.
- A clear career development path toward senior architect or solution architect roles.
- A competitive salary and benefit package.
- A friendly work environment surrounded by dedicated and professional colleagues.
Agfa HealthCare is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally prohibited reasons of discrimination.
