PerfectServe is seeking a Software Implementation Consultant to join our mission of transforming healthcare communication and collaboration. In this role, you will be responsible for onboarding and training new clients, providing continued support, and building relationships to ensure clients maximize the value of our Lightning Bolt provider scheduling software.
What You'll Do
- Develop and maintain deep product expertise and an understanding of our clients and their workflows.
- Onboard and train new clients through remote and onsite delivery, analyzing their scheduling requirements and configuring the software to streamline their workflows.
- Use analytical and troubleshooting skills to provide continued support for clients regarding potential configuration issues and advise on corrective steps.
- Build trusting relationships, drive high levels of end-user satisfaction, and ensure the client is maximizing the value of their Lightning Bolt investment.
- Identify, develop, and share best practices that enable clients to achieve their business goals.
- Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization.
- Collaborate with Project Managers, Account Executives, Customer Success Managers, and others to deliver the best possible solutions.
What We're Looking For
- Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients.
- Troubleshooting, analytical, and problem-solving skills.
- Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships.
- Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change.
- Strong work ethic.
- 1+ years experience in a software implementation role.
- Candidates must be located within the US and willing to participate in a 24/7 on-call rotation.
Nice to Have
- Experience with SQL or other relational databases.
Team & Environment
You will collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.
Benefits & Compensation
- Compensation: $70,000-$75,000 per year.
- Remote-first work environment.
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K with match and immediate vesting.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy.
- Internal Advancement Opportunities.
Work Mode
This is a US-based remote position (local-country).
