ICUC/iProspect Moderation services, Inc. is hiring a Social Media Strategist to lead the organic development and growth of client communities and social media activities. This remote role requires a seasoned professional to generate data-driven strategies, act as a consultant on social innovations, and provide thought leadership for regulated industries.

What You'll Do

Generate strategies to achieve and improve clients' business and communications objectives with a data-first mindset.
Lead organic development and growth of communities and social media activities across client’s social ecosystem.
Liaise with writers and designers to ensure content is informative, on-strategy, and appealing.
Develop content pillars and social calendars aligned with KPIs, business objectives, and corporate priorities.
Research, craft, and publish interactive, thoughtful, intelligent, and provoking content to encourage community participation.
Help identify influencers and seek user-generated content if appropriate for clients.
Define KPIs, benchmarks, and metrics to evaluate and increase clients’ social media presence and goals.
Define and improve community management and content development processes.
Proactively escalate issues, trends, opportunities, and insights through relevant channels in a timely manner.
Analyze performance results using statistical techniques and analytics tools and translate data into actionable insights.
Report performance to all relevant stakeholders on a monthly, quarterly, yearly, or ad hoc basis.
Act as a consultant regarding technological and social innovations ensuring best practices and thought leadership.
Lead and support client meetings and communications.
Maintain an active presence within necessary tools and social platforms to advise clients on platform-specific concerns and trends.
Proactively provide clients with thought leadership, recommendations, and education on ICUC capabilities.
Go above and beyond client and company expectations, bringing fresh and new ideas to leaders.
Communicate effectively to all stakeholders including senior management on relevant opportunities and escalations.
Act as a resource to help fuel organic business growth for ICUC.
Work with Growth and Client teams on renewals/account changes as required.
Help create case studies of delivered work for training and development materials.
Provide planned and real-time, strategic recommendations for trends/events to the Customer Success team.
Adopt and educate on up-and-coming platforms and technology.
Share inspirational and educational resources within strategy and other departments.
Train internal teams to integrate, maintain and update a cohesive social media strategy.
Lead and inspire a team of social strategists and social media managers by creating a positive work environment.
Build and maintain team morale by helping them reach their full potential and achieve their goals.

What We're Looking For

At least 7 years of social media management and reporting experience.
Proven work experience as a Social Media Strategist, showcasing leadership in social media strategy development.
Bachelor’s degree in marketing, communications, advertising, PR, or equivalent.
Resourcefulness and a can-do attitude, thriving in an entrepreneurial, fast-paced environment.
High level of accuracy and attention to detail.
Strong sense of account ownership and pride in work, accompanied by excellent multitasking abilities.
Strong time management skills.
Strong decision-making skills, coupled with good judgment.
Good sense of decorum and brand appropriateness.
Friendly, diplomatic, and composed self-starter.
Charisma and willingness to mentor others and share best practices.
Cooperative and network-oriented.
Proven history of developing new, sustainable processes.
Excellent written and verbal communication skills, including engaging presentation abilities.
Experience with creative content publishing, writing, social listening, and performance reporting.
Ability to identify target audience preferences and create content or insights to meet their needs.
Knowledge of past and current social media trends, marketing, and business strategies.
Regular user of Twitter, Facebook, Instagram, LinkedIn, and TikTok, with awareness of other social media channels.
Experience with social media management systems like Hootsuite, Sprout, Sprinklr, and Khoros.
Proficiency in reporting systems like Talkwalker, Brandwatch, Fanpage Karma, and Meltwater.
Understanding of SEO strategies and digital marketing metrics.
Proficient computer literacy, demonstrated through work experience in software applications, spreadsheet tabulations, and Microsoft Office Suite.
Willingness to undergo a Criminal Record Check as part of the pre-employment screening process.
The ability to utilize a desktop computer or laptop that meets minimum system requirements.
Access to high-speed internet, with a minimum speed of 30 mb/s.
Adequate headset/mic and webcam.
Fluency in English, with the ability to speak and write clearly and persuasively.

Nice to Have

Proficiency in additional languages is considered an asset.

Technical Stack

Social Media Management: Hootsuite, Sprout, Sprinklr, Khoros
Reporting & Analytics: Talkwalker, Brandwatch, Fanpage Karma, Meltwater
Productivity: Microsoft Office Suite

Team & Environment

You will lead and inspire a team of social strategists and social media managers. The team consists of strategists working remotely from around the world.

Benefits & Compensation

Salary range: $75K-$95K
Range of medical, dental, RRSP, paid time off, and/or other benefits.

Work Mode

This is a fully remote position for candidates located in Saskatchewan.

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best.