ICUC/iProspect Moderation services, Inc. is hiring a Social Media Strategist to lead social media strategy and execution for our clients. In this role, you will focus on data-driven insights, content creation, community growth, and performance analysis. You will work remotely from Manitoba as part of a global, fast-paced team of strategists.
What You'll Do
- Generate data-first strategies to achieve and improve clients' business and communications objectives.
- Lead the organic development and growth of communities and social media activities across client social ecosystems.
- Develop content pillars and social calendars aligned with KPIs, business objectives, and marketing priorities.
- Define KPIs, benchmarks, and metrics to evaluate and increase clients' social media presence and goals.
- Analyze performance results using statistical techniques and analytics tools, translating data into actionable insights.
- Act as a consultant on technological and social innovations, ensuring best practices and thought leadership.
- Lead and support client meetings and communications.
- Maintain an active presence on social platforms to advise clients on platform-specific concerns and trends.
- Proactively provide clients with thought leadership, recommendations, and education on company capabilities.
- Communicate effectively to all stakeholders including senior management on opportunities and escalations.
- Act as a resource to help fuel organic business growth and work on renewals/account changes.
- Create case studies of delivered work for training and development materials.
- Provide strategic recommendations for trends/events to the Customer Success team.
- Adopt and educate on up-and-coming platforms and technology, sharing resources within the department.
- Train internal teams to integrate, maintain, and update a cohesive social media strategy.
- Lead and inspire a team of social strategists and social media managers, fostering creativity and collaboration.
What We're Looking For
- At least 7 years of social media management and reporting experience.
- Proven work experience as a Social Media Strategist with leadership in strategy development.
- Bachelor’s degree in marketing, communications, advertising, PR, or equivalent.
- Resourcefulness and a can-do attitude, thriving in an entrepreneurial, fast-paced environment.
- High level of accuracy and attention to detail.
- Strong sense of account ownership, pride in work, and excellent multitasking abilities.
- Strong time management and decision-making skills with good judgment.
- Good sense of decorum and brand appropriateness.
- Friendly, diplomatic, and composed self-starter.
- Charisma and willingness to mentor others and share best practices.
- Cooperative and network-oriented, fostering collaboration.
- Proven history of developing new, sustainable processes.
- Excellent written and verbal communication skills, including engaging presentation abilities.
- Experience with creative content publishing, writing, social listening, and performance reporting.
- Ability to identify target audience preferences and create content or insights to meet their needs.
- Knowledge of past and current social media trends, marketing, and business strategies.
- Regular user of Twitter, Facebook, Instagram, LinkedIn, and TikTok.
- Experience with social media management systems like Hootsuite, Sprout, Sprinklr, and Khoros.
- Proficiency in reporting systems like Talkwalker, Brandwatch, Fanpage Karma, and Meltwater.
- Understanding of SEO strategies and digital marketing metrics.
- Proficient computer literacy and experience with Microsoft Office Suite.
- Willingness to undergo a Criminal Record Check as part of pre-employment screening.
- Ability to utilize a desktop computer or laptop that meets minimum system requirements.
- Access to high-speed internet with a minimum speed of 30 mb/s.
- Adequate headset/mic and webcam.
- Fluency in English, with the ability to speak and write clearly and persuasively.
Nice to Have
- Proficiency in additional languages is considered an asset.
Technical Stack
- Social Media Management: Hootsuite, Sprout, Sprinklr, Khoros
- Analytics & Reporting: Talkwalker, Brandwatch, Fanpage Karma, Meltwater
- Productivity: Microsoft Office Suite
Team & Environment
You will join a global team of over 350 people in over 35 countries. You'll be part of a team of strategists working remotely from around the world.
Benefits & Compensation
- Salary range: $75K-$95K
- A range of medical, dental, RRSP, paid time off, and/or other benefits available to all permanent employees.
Work Mode
This is a fully remote position. Candidates must be located in Manitoba.
We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best.
