Washington University in St. Louis is seeking an Insurance/Billing Collection Assistant III to join the Department of Medicine Business Office. In this remote role, you will perform advanced billing and collection activities, acting as a Lead IBC Assistant to expedite payments for physician services.
What You'll Do
- Perform insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges.
- Review patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, and remittances.
- Utilize Epic EHR, system tools, and payer websites for claim submission, status checks, attachments, eligibility, and authorization inquiry.
- Make collection calls to insurance companies and/or patients to ensure timely payment of claims.
- Contact insurance companies regarding posting payments and collection agencies regarding payment reports.
- Support the customer service unit in answering billing and collection questions.
- Assist with training new staff.
- Meet Quality Assurance (QA) and meaningful efficiency standards for working invoices each day, following best practices for one-touch resolution.
- Interact with management and staff members to discuss issues.
- May act as a Team Lead.
- Assist with special projects and perform other duties as assigned.
What We're Looking For
- High school diploma or equivalent high school certification, or a combination of relevant education and experience.
- 3 years of billing or insurance experience.
Nice to Have
- Associate degree.
- Skills in: Claims Resolution, Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Epic EHR, Health Insurance Billing, HIPAA, ICD-10 Procedure Coding System, Insurance Follow Up, Medical Billing and Coding, Medical Terminology, Microsoft Excel, Microsoft Word, Office Equipment, Team Leadership, Telephone System.
Technical Stack
- Epic EHR
- Microsoft Excel
- Microsoft Word
- Office Equipment
- Telephone System
Team & Environment
You will act as the Lead IBC Assistant and may also act as a Team Lead.
Benefits & Compensation
- Compensation: $20.57 - $30.84 per hour.
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Free Metro transit U-Pass for eligible employees.
- Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program (EAP), financial resources, and access to dietitians.
- 4 weeks of caregiver leave.
- Family care resources.
- Tuition coverage for employee and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.
Work Mode
This is a fully remote position.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and provides equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
