Merkle, a dentsu company, is hiring a Social Media Content Specialist for a fully remote position within Canada. You will be the voice of our clients' brands, responsible for moderating and engaging with online communities, writing thoughtful content, and ensuring safe, respectful digital spaces. This role requires flexible availability across days, evenings, overnight, and weekend shifts.

What You'll Do

Moderate and respond to comments across our clients' social channels using their unique brand voice.
Write thoughtful, engaging content to spark conversations and drive engagement.
Ensure online communities are safe, respectful, and aligned with client guidelines.
Escalate issues, insights, or trends to the internal team when needed.
Become a true extension of our clients’ brands by understanding their strategy, tone, and audience.

What We're Looking For

Demonstrated, high-level proficiency in English, with strong cultural awareness.
Exceptionally strong written communication skills (spelling, grammar, clarity) in English.
Live in Canada and are legally allowed to work here.
Open and available to work any shift, any day - including weekends.
Professional experience managing social platforms, specifically moderating and engaging.
Ability to write for brands and adapt your tone for different audiences.
Comprehensive knowledge of all the major social platforms.
Organized, reliable, and possess excellent customer service instincts.
Have fast, reliable, high-speed internet (50 Mbps download/10 Mbps upload) with no data restrictions.
Have an active Facebook account.

Nice to Have

Fluency in additional languages an asset.
Interest in the kind of content you’ll be moderating, such as tech, retail, food, or hospitality and tourism.

Benefits & Compensation

Compensation: $16.75 to $17.00 CAD or the minimum wage in your province of residence - whichever is higher.
100% remote from day one - and always will be.
Be part of a creative, supportive, and fast-moving team.
Work with exciting global brands.
Be a part of a culture that values real people.
Range of medical, dental, RRSP, paid time off, and/or other benefits available to all permanent employees.

Work Mode

This is a fully remote position open to residents of Canada. It requires flexible availability across days, evenings, overnight, and weekend shifts.

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.