Industrial Electric Mfg. (IEM) is hiring a highly organized Site Administrator to support the execution of complex, multi-site deployment projects. You will work cross-functionally to ensure smooth execution, resource alignment, and clear communication for power distribution equipment installations.
What You'll Do
- Oversee deployment timelines across multiple customer sites, ensuring compliance with approval processes for any changes.
- Serve as the primary remote liaison for site teams, managing expectations and aligning schedules.
- Foster strong relationships with internal departments, logistics, field service, and external customer contacts.
- Contribute to weekly project coordination calls, providing milestone updates and identifying risks.
- Lead introductions between site contacts and field service teams to support startup and commissioning.
- Maintain accurate project data across platforms, meeting KPIs related to customer SLAs.
- Process site-specific customer orders, plan deployments, and coordinate logistics.
- Coordinate the return process for damaged equipment with proper stakeholder communication.
- Respond proactively to site inquiries to avoid delays and maintain project momentum.
What We're Looking For
- A minimum of 3 years in site or project coordination, preferably across multiple sites in manufacturing or construction.
- Strong Excel skills (formulas, filters, pivot tables); proficiency in Outlook, Word, and databases.
- Excellent communication, active listening, and relationship-building skills.
- Highly organized with confidence in managing conflicting priorities.
- Proven experience delivering exceptional customer service and building lasting professional relationships.
- Ability to work independently with attention to detail and adaptability to shifting needs.
- Experience in fast-paced, high-demand roles involving cross-functional coordination and problem-solving.
- Proactive mindset with a strong sense of ownership and commitment to follow-through.
Nice to Have
- Post-secondary education in Construction, Business, or a related field.
Technical Stack
- Microsoft Excel, Outlook, Word
- General database systems
Team & Environment
You will report to the VP Global Account Executive. Join a driven, collaborative team of engineers, makers, and problem-solvers who thrive on tackling complex challenges for ambitious projects.
Benefits & Compensation
- Medical, financial, and other benefits.
- Bonus and/or long-term incentive units may be provided.
Work Mode
This is an onsite position located in Surrey, British Columbia, Canada.
IEM does not discriminate against any applicant based on any characteristic protected by law.
