The Shift Lead at Pet Supermarket plays a key role in leading the sales team, driving customer service excellence, and supporting daily store operations in a high-energy retail environment. This position acts as a 'Manager on Duty' when needed, ensuring sales goals are met, animal care standards are maintained, and pet parents receive an exceptional shopping experience.
What You'll Do
- Assist customers and lead the team in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs and store performance goals.
- Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when manager on duty.
- Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing, or by email.
- Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
- Protect employees and customers by maintaining a safe and clean store environment.
- Required to maintain cleanliness and well-being of all livestock including animal care and feeding.
- Lead and demonstrate engagement with customers using selling and service model.
- Supports, understands, and is accountable for maintaining store standards and meeting all safety requirements / standards, including the protection of all company assets both tangible and intangible.
- Clean pet enclosures and ensure all animals have appropriate food and water.
- Support in maintaining the fish system.
- Assist with the restocking of merchandise on shelves and fixtures and moving products from the stockroom to the salesfloor.
- Heavy lifting up to 55lbs may be repeatedly required several times throughout a shift.
- Partner with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met.
- Be proficient in store opening and closing procedures.
- Be accountable for communicating concerns with gaps in performance to Store Manager or Assistant Store manager so this can be addressed appropriately and in a timely manner.
- Support the execution of new hire training and merchandising guidelines.
- Support the execution of community events and partnering with various rescue agencies.
- Complete tasks and other duties as assigned by store management.
- Regularly monitor business throughout the day / shift.
- React to business needs as they arise.
What We're Looking For
- Minimum 1 year retail or customer service experience
- Enjoy working with and around animals.
- Ability to work a flexible work schedule which will include morning, evenings, weekends and/or holidays.
- Several duties require physical exertion and dexterity.
- Heavy lifting up to 55lbs required several times throughout a shift.
- Most of the time is spent on the selling floor, standing, or moving around.
- Active listening required when communicating / speaking with customers and employees.
- Active observation required when merchandising the store.
- Works in a relatively temperature-stable environment.
- May occasionally need to work alone.
- Accidental injuries from pets are possible.
- Common injuries are slips/trips/falls and strains/sprains due to lifting.
Nice to Have
- Valid driver’s license and access to a motor vehicle
Team & Environment
Lead the Sales Associate team with oversight from the Store Manager and Assistant Store Manager. Reports directly to the Store Manager or Assistant Store Manager.
Benefits & Compensation
- Competitive pay
- Employee discounts
- Flexible schedule
- Room for advancement
- Working with PETS!!!
Compensation: Competitive pay
Work Mode
Onsite position located in Jacksonville, Florida. Requires a flexible schedule including mornings, evenings, weekends, and holidays.
Pet Supermarket is an equal opportunity employer and Drug Free Work Place.
