Backpack Healthcare is looking for a ServiceNow Technical Architect (HRSD). In this role, you will be the cornerstone of technical delivery, bringing deep expertise in HR Service Delivery, portal experiences, and enterprise-grade integrations to design scalable, intuitive, and high-impact solutions on the ServiceNow platform. You will guide clients through best practices, shape long-term architecture and platform strategies, and mentor delivery teams while staying ahead of evolving HRSD and platform capabilities.

What You'll Do

Lead the end-to-end architecture and delivery of ServiceNow solutions, with a focus on HRSD, Employee Center/Portal, and enterprise integrations.
Drive technical design decisions, ensuring scalable, secure, and high-performing architectures aligned with platform best practices.
Facilitate discovery and design workshops, translating business requirements into actionable technical plans and architecture documents.
Guide and mentor development teams, providing direction on configuration, custom development, portal design, and integration patterns.
Oversee technical quality through code reviews, solution validation, deployment planning, and Go-Live readiness.
Serve as a trusted advisor to clients, identify risks, recommend optimizations, and shape long-term platform roadmaps.

What We're Looking For

7+ years architecting ServiceNow solutions, including 3+ years of HRSD design and implementation experience.
5+ years building and optimizing Employee Center portal experiences, including UI/UX considerations.
5+ years designing enterprise integrations leveraging REST, SOAP, Integration Hub, and identity/SSO patterns.
Strong understanding of platform architecture such as data modeling, ACL/security, flow orchestration, performance optimization, and scoped applications.
Proven ability to lead client workshops, clarify requirements, and translate them into scalable technical designs.
Experience guiding Agile delivery activities, including story review, estimation, backlog refinement, and sprint planning.
Excellent communication and leadership skills, with the ability to advise stakeholders and coach technical teams.

Nice to Have

Hands-on experience with Employee Center Pro, UI Builder, Workspace, or custom portal components.
Background integrating ServiceNow HRSD with HCM systems such as Workday, SAP SuccessFactors, or Oracle HCM.