We are seeking a dedicated Admissions Coordinator to serve as a key member of our admissions team. This role provides crucial support to individuals and families seeking treatment, managing professional referrals and guiding them through the admissions process to ensure a smooth transition into care.

What You'll Do

Serve as the first point of contact for individuals and families seeking care.
Build rapport, assess needs, and provide expert guidance through the admissions journey.
Process inbound calls, web form submissions, and live chats with efficiency, empathy, and professionalism.
Clearly communicate treatment options, financial details, and next steps to prospective clients.
Collaborate with business development and outreach teams to manage incoming referrals.
Maintain strong relationships with referral sources, ensuring seamless handoffs and follow-ups.
Act as a trusted resource for clinicians, providers, and community partners.
Verify insurance benefits, coordinate payment plans, and explain financial options to clients.
Work closely with billing and finance teams to streamline payment processes.
Meet and exceed admissions KPIs, including conversion rates, response times, and client satisfaction metrics.
Regularly participate in coaching sessions, team meetings, and performance reviews to optimize results.
Maintain accurate documentation in CRM systems (Salesforce), medical records, and billing software.

What We're Looking For

3+ years of experience in behavioral health admissions (inpatient, residential, PHP, IOP preferred).
Strong call center, client engagement, or healthcare sales experience.
High-level communication, objection-handling, and relationship-building skills.
Experience meeting and exceeding monthly KPIs in a fast-paced admissions environment.
Proficiency in CRM systems (Salesforce), EMRs, and Office Suite.
Typing speed of 50+ WPM while engaging in client conversations.
Must pass a comprehensive background check, encompassing criminal records and motor vehicle reports.

Nice to Have

A bachelor's degree in marketing and/or behavioral health science.

Technical Stack

Salesforce
EMRs
Office Suite

Team & Environment

You will be a key member of the admissions team.

Benefits & Compensation

Compensation: $22 - $38 per hour dependent on experience.
Competitive compensation and total rewards package including meaningful salary, bonus incentive programs, merit-based pay increases, and professional growth opportunities.
Flexible PTO package that includes accrued PTO, paid holidays, and wellbeing days.
High quality medical, dental, and vision insurance with a variety of package options that meet your needs and majority company paid.
Robust Employee Assistance Program: Including counseling, legal consultations, financial planning, and wellness coaching.
Collaborative and supportive community of therapists and team members.

Work Mode

This is a hybrid position supporting locations from our remote team and Denver Administrative Office.

We are committed to fostering a culture of diversity, equity, and inclusion. We are an equal opportunity employer and prohibit discrimination and harassment of any kind. We do not discriminate based on race, color, religion, creed, age, sex, national origin, ancestry, marital status, veteran status, sexual orientation, gender identity, disability, or any other legally protected status.