Serve as the first point of contact for individuals and families seeking care. Build rapport, assess needs, and provide expert guidance through the admissions journey.
Process inbound calls, web form submissions, and live chats with efficiency, empathy, and professionalism.
Clearly communicate treatment options, financial details, and next steps to prospective clients.
Collaborate with business development and outreach teams to manage incoming referrals.
Maintain strong relationships with referral sources, ensuring seamless handoffs and follow-ups.
Act as a trusted resource for clinicians, providers, and community partners.
Verify insurance benefits, coordinate payment plans, and explain financial options to clients.
Work closely with billing and finance teams to streamline payment processes.
Meet and exceed admissions KPIs, including conversion rates, response times, and client satisfaction metrics.
Regularly participate in coaching sessions, team meetings, and performance reviews to optimize results.
Maintain accurate documentation in CRM systems (Salesforce), medical records, and billing software.

3+ years of experience in behavioral health admissions (inpatient, residential, PHP, IOP preferred).
Strong call center, client engagement, or healthcare sales experience.
High-level communication, objection-handling, and relationship-building skills.
Experience meeting and exceeding monthly KPIs in a fast-paced admissions environment.
Proficiency in CRM systems (Salesforce), EMRs, and Office Suite.
Typing speed of 50+ WPM while engaging in client conversations.

Hybrid

Schedules Available: Day Shifts and Overnight Shifts (MST; at least 1 weekend day required)
Candidates applying for this position should be aware that an offer for employment in this position is contingent upon passing a comprehensive background check, encompassing criminal records and motor vehicle reports.

Sandstone Care is hiring an Admissions Coordinator

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