Role Overview
This position supports the VA ESOM-End Point Support and Operations Monitoring contract by ensuring reliable and secure operation of the ServiceNow platform. As a key member of the technical operations team, you will manage system configurations, maintain access controls, and uphold compliance standards in a large-scale federal IT environment. The role is fully remote within the United States and requires availability during Eastern Time business hours.
Key Responsibilities
- Perform daily administrative functions to ensure smooth platform operations
- Configure and manage instance settings, application properties, and platform features
- Oversee user accounts, roles, groups, and access permissions
- Monitor system performance and respond to alerts or operational disruptions
- Implement and document system changes following established change control procedures
- Carry out upgrades, patches, and scheduled maintenance tasks
- Keep technical documentation and operational runbooks up to date
- Support compliance audits by maintaining accurate configuration records
Qualifications
- ServiceNow Certified System Administrator (CSA) credential required
- Minimum of five years of relevant technical experience
- At least two years focused on ServiceNow administration
- Familiarity with ITIL service management principles
- Strong problem-solving skills and attention to detail
- Bachelor’s degree in computer science, engineering, or a related technical field — or equivalent experience (eight additional years may substitute for degree)
- Eligibility to obtain and retain a public trust clearance
- U.S. Citizenship or Permanent Residency (Green Card holder)
Work Environment
This is a remote position open to candidates within the United States. Work must be performed during Eastern Time working hours to align with team and operational requirements.
Benefits & Professional Growth
- Comprehensive healthcare coverage
- Paid time off and supplemental benefits
- 401(k) plan with employer matching
- Education reimbursement for certifications, degrees, and professional development
- Support for virtual and in-person learning and networking opportunities
- Discount programs, rewards, and wellness initiatives
- Company-sponsored events including holiday celebrations, fitness challenges, and community service activities
Company Values
Our culture emphasizes teamwork, excellence, and inclusive collaboration. We value dedication, innovation, and ongoing professional growth. We also support meaningful community engagement and maintain a workplace that balances serious work with moments of connection and enjoyment.
Equal Opportunity Employer
We are committed to equal employment opportunities for all qualified individuals regardless of disability, veteran status, or other protections under federal, state, or local law. We comply with VEVRAA regulations and encourage protected veterans to self-identify during the hiring process. All information collected is kept confidential and used solely for compliance and reporting purposes.
