Kentro (formerly IT Concepts) is seeking a ServiceNow System Administrator to join our team supporting the VA ESOM-End Point Support and Operations Monitoring contract. You will plan and execute administrative tasks with a specialized focus on ServiceNow operations, collaborating with team members to maintain configurations, user access, and platform health for a large-scale federal enterprise environment.
What You'll Do
- Execute System Administrative tasks related to daily Platform Operations.
- Configure and maintain ServiceNow instance settings, application properties, and platform features.
- Manage user accounts, roles, groups, and access control lists.
- Monitor system health and respond to platform alerts and operational issues.
- Process and document system changes per change management protocols.
- Perform system upgrades, patching, and maintenance activities per established procedures.
- Maintain accurate technical documentation and administration runbooks.
- Support audits and compliance activities with accurate configuration records.
What We're Looking For
- ServiceNow Certified System Administrator (CSA) certification.
- 5+ years total relevant experience.
- 2+ years of hands-on ServiceNow administration experience.
- Foundational knowledge of ITIL service management.
- Strong attention to detail and troubleshooting ability.
- Bachelor's degree in computer science, electronics, engineering or other engineering or technical discipline (an additional 8 years of relevant experience can be substituted for the degree).
- Ability to obtain and maintain a public trust clearance.
- US Citizenship or Green Card.
Technical Stack
- ServiceNow
Team & Environment
You will collaborate closely with other Operations team members to ensure platform stability and performance.
Benefits & Compensation
- Competitive benefits package including paid time off, healthcare benefits, and supplemental benefits.
- 401k plan including an employer match.
- Discount perks and rewards.
- Education reimbursement for certifications, degrees, or professional development.
- Funds for activities – virtual and in-person – e.g., happy hours, holiday events, fitness & wellness events, and annual celebrations.
Work Mode
This is a remote position open to candidates located anywhere within the United States.
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
