ServiceNow is hiring a ServiceNow Sr. Director, Solution Consulting - CRM | SmartRecruiters

Sr. Director, Solution Consulting - CRM Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote Company Description In 2004, visionary engineer Fred Luddy initiated a transformative journey in San Diego, California. Today, ServiceNow has emerged as a global market leader, delivering innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes, empowering organizations to discover smarter, faster, and more efficient work methods. This represents just the beginning of our ongoing mission. Why This Role Matters You will guide one of ServiceNow's most rapidly expanding markets, positioning your team at the center of significant momentum. You'll influence market strategies, value communication, and talent development for the next generation of Solution Consulting professionals. We seek a hands-on, strategic leader to direct our CRM & Industry Solution Consulting team — a growing center of excellence driving ServiceNow's future growth trajectory. This role will manage CRM and Industry Solution Consultant teams, helping customers transform their businesses using ServiceNow's AI-powered customer and industry solutions. As Senior Director, you'll balance leadership and frontline impact — developing talent, strengthening team alignment, and actively engaging in market evangelism for ServiceNow's platform. What You'll Do - Lead and grow a high-performing Solution Consultant team focused on CRM and Industry workflows - Coach and develop talent, transforming consultants into trusted advisors and future leaders - Collaborate closely with Sales Leaders to drive account planning, opportunity strategies, and customer success - Engage directly with customers, presenting ServiceNow's value to executives and shaping transformational programs - Ensure team delivers consistent, outcome-driven, value-focused engagements - Champion cross-functional collaboration with Product, Marketing, and Enablement teams - Represent ServiceNow's technology, culture, and customer impact internally and externally with authenticity Qualifications What You Bring - Proven leadership experience managing Solution Consulting/Presales teams in enterprise software or SaaS - Strong understanding of AI, CRM, Customer Service — particularly in Financial Services or Telecommunications - Demonstrated ability to influence matrix environments across Sales, Product, and Delivery functions - Comfort operating at strategic and hands-on levels, from executive conversations to solution deep dives - Track record of building high-performing, collaborative teams delivering measurable outcomes - Exceptional storytelling, communication, and relationship-building skills - Genuine passion for customer business transformation through innovation and AI-driven automation Additional Information Work Personas reflect our distributed work approach, emphasizing flexibility and trust. ServiceNow is an equal opportunity employer committed to inclusive hiring practices.