Kentro is looking for a ServiceNow SAM Business Analyst / Scrum Master to support the remediation of Software Asset Management (SAM) modules for a federal client. In this role, you will drive requirements gathering, backlog refinement, testing, and Agile delivery, working closely with the Project Manager, developers, and client stakeholders.
What You'll Do
- Conduct requirements gathering sessions for workflows, user stories, and acceptance criteria related to SAM.
- Collaborate directly with client stakeholders to refine and prioritize features.
- Collect end user requirements and document process workflows related to ServiceNow Software Asset Manager.
- Serve as Scrum Master for the delivery team, facilitating daily stand-ups, sprint planning, backlog grooming, and retrospectives.
- Help manage delivery cadence and align sprint goals with contract deliverables and resource availability.
- Track open action items, risks, and decisions across working sessions.
- Own the SAM story backlog and ensure alignment with technical feasibility and platform best practices.
- Serve as a key communication link between developers and business/technical stakeholders.
- Effectively lead and operationalize meetings to deliver consensus on desired outcomes.
- Collaborate with a diverse group of internal and external stakeholders, communicating effectively across all audiences.
What We're Looking For
- Must be US Citizen or Green Card Holder.
- Must be able to obtain and maintain a Public Trust clearance.
- Bachelor’s degree in computer science, business, management, information systems, engineering, or related field (8 years of additional relevant experience may be substituted for education for a total of 16+ years of relevant experience).
- 8+ years of combined experience as a Business Analyst and Scrum Master with ServiceNow.
- Expert in conducting daily standups, sprint planning, backlog grooming, and retrospectives.
- Familiarity with asset lifecycle processes, license models, and IT asset governance.
- Strong understanding of Agile frameworks and sprint management tools (e.g., Jira, ServiceNow Agile).
- Excellent facilitation, documentation, and communication skills.
- Experience supporting a federal client.
Nice to Have
- Certified ScrumMaster (CSM), PMI-ACP, or equivalent Agile certification.
- ServiceNow CSA or SAM certifications.
- ServiceNow Micro-Certification - Agile and Test Management Implementation.
- ServiceNow Micro-Certification - Automated Test Framework.
- Experience creating process maps and functional documentation using tools like Lucidchart, Miro, or Visio.
- Hands-on experience with ServiceNow SAM modules.
Technical Stack
- ServiceNow
- ServiceNow Software Asset Management (SAM)
- ServiceNow Agile
- Jira
- Lucidchart
- Miro
- Visio
Team & Environment
You will work closely with a Project Manager, developers, and client stakeholders.
Benefits & Compensation
- Paid time off.
- Healthcare benefits.
- Supplemental benefits.
- 401k including an employer match.
- Discount perks, rewards.
- Education reimbursement for certifications, degrees, or professional development.
- Funds for activities – virtual and in-person (e.g., happy hours, holiday events, fitness & wellness events, annual celebrations, charity events).
Work Mode
This is a remote position open to candidates within the United States.
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
