ServiceNow is hiring a ServiceNow Manager, Support Account Services Management ...

Manager, Support Account Services Management Full-time Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible Company Description At our organization, we leverage technology to enhance global operational effectiveness, empowering innovative teams with transformative potential. Our collaborative environment nurtures individual talents while driving collective achievements. We recognize that exceptional work emerges when talented professionals are supported and inspired. With over 7,400 distinguished clients, we serve approximately 80% of the Fortune 500 and have been recognized on the 2021 FORTUNE World's Most Admired Companies® list. Support Account Management Overview Our Support Account Management team delivers proactive, customized support experiences for customers requiring elevated engagement. Support Account Managers serve as primary contact points within our support organization, ensuring our platform aligns with customer business objectives and prioritizing support activities to maintain solution health. We're seeking an Experienced Manager to lead Support Account Managers for the NE Region, potentially managing clients and team members across multiple US time zones. Role Responsibilities: - Develop Support Account Management Team strategies for Federal and Commercial customers - Coach team members to achieve peak performance - Inspire exceptional customer support experiences - Optimize interactions through data-driven analytics - Cultivate collaborative team culture - Build relationships across organizational departments - Lead renewal and sales discussions - Advocate for critical customer issues - Manage organizational projects - Continuously mentor towards corporate objectives Qualifications: - Management experience in high-technology enterprise environments - Proven ability to translate operational needs into strategic actions - Confident engaging with executive leadership - Strong written and verbal communication skills - Extensive employee mentoring experience - Multiple years of direct customer-facing account management - Fast-paced work environment expertise - Sales operations and negotiation knowledge - Technical and operational proficiency - Excellent motivational capabilities - Proactive deliverable execution skills - Enterprise customer support background ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants receive consideration without discrimination. New employees in the United States must be fully COVID-19 vaccinated, subject to legal exceptions. JV20