ServiceNow is hiring a ServiceNow Director Outbound Product Management - Telecom ...

Director Outbound Product Management - Telecom OSS/BSS It began in sunny San Diego, California during 2004 when an innovative engineer, Fred Luddy, envisioned transforming workplace dynamics. Today, ServiceNow stands as a global technological leader, delivering cutting-edge AI-enhanced solutions to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud platform seamlessly connects people, systems, and processes to empower organizations in discovering smarter, faster, and more efficient work methodologies. Within our Customer and Industry Workflows product organization, our Telecom & Media industry products have experienced rapid expansion. This represents an extraordinary opportunity to lead market transformation within a premier enterprise SaaS company. As a Director of Outbound Product Management for Telecom & Media Industries, this role will critically guide customer and partner enablement efforts, product pricing and packaging, and serve as a market insights conduit. ServiceNow's Outbound Product Managers collaborate extensively across multiple teams including engineering, marketing, sales, solution consulting, risk, and sales operations. Key Responsibilities: - Oversee product release, launch, and enablement for Telecom and Media industries - Guide a team of product managers specializing in industry and enterprise SaaS - Influence pricing and packaging strategies to optimize market penetration - Support Sales in achieving targets through high-value engagement - Drive significant market thought leadership via conferences and industry platforms - Develop key technology partnerships to execute product roadmap - Facilitate customer and partner product advisory councils Qualifications: - Minimum 15 years in customer-facing product management roles - Experience integrating AI into work processes and decision-making - Demonstrated executive influence in managing product teams - Comprehensive Telecom & Media industry domain knowledge - Strong sense of ownership and proactive problem-solving - Bias towards action and market competitiveness - Exceptional interpersonal and communication skills - Eastern time zone preference Work Personas: ServiceNow embraces flexible work approaches, assigning work personas based on role and location. We are committed to creating an inclusive, accessible employment experience. Equal Opportunity Employer: We consider all qualified candidates without discrimination, ensuring fair evaluation regardless of personal characteristics. Export Control Regulations Apply.