General Dynamics Information Technology (GDIT) is looking for a ServiceNow Developer Principal to transform technology into opportunity. In this role, you will shape what’s next for important government projects while advancing your own engineering career.
What You'll Do
- Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management
- Connect the ServiceNow platform with other systems using technologies like REST/SOAP APIs
- Create custom scripts, including Business Rules and Script Includes, to automate processes
- Perform administrative tasks, such as user and role management, system maintenance, and health checks
- Customize user interfaces, forms, and workflows to align with business needs
- Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
- Work with end users and stakeholders to define and create reports, dashboards, and data analysis products
- Contribute to IT-related technical processes reviews and continual process improvement
- Create estimations on effort required to produce ServiceNow functionality
- Grow junior talent through mentoring, partnership, and technical reviews
- Maintain current ServiceNow and industry certifications, while obtaining additional ones
What We're Looking For
- 5+ years of related experience
- Experience in developing and customizing ServiceNow applications and modules, especially ITSM
- Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them
- Strong scripting skills with at least one language – preferably JavaScript
- Experience with ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
- Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions
- Excellent understanding of the Agile software testing process and lifecycle
- Ability to identify, understand, document, and create functionality aligning with customer value streams
- Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
- Strong organizational and time management skills in a rapid software development environment
- Ability to identify and learn new technologies quickly
- Excellent communication skills for collaborating with both technical and non-technical stakeholders
- Strong analytical, problem-solving, and debugging skills
- Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start
Nice to Have
- Additional ServiceNow certifications strongly preferred
Technical Stack
- ServiceNow Platform
- ServiceNow ITSM modules
- REST/SOAP APIs
- JavaScript
Benefits & Compensation
- Compensation: $123,250 - $166,750
- AI-powered career tool that identifies career steps and learning opportunities
- An internal mobility team focused on helping you achieve your career goals
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full-flex work week to own your priorities at work and at home
- Award-winning culture of innovation
- Military-friendly workplace
Work Mode
This is a fully remote position open to candidates in any location.
GDIT is an equal opportunity employer committed to the inclusion of individuals with disabilities and protected veterans.
