Responsibilities
- Design, build, and optimize USMT – ServiceNow system components, ensuring seamless integration, support, and operational services with high availability and service delivery goals.
- Provide expert knowledge in ServiceNow system applications and custom applications.
- Develop, manage, and improve Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign-on (SSO) capability, and Active Directory Profile synchronization.
- Create, manage, and enhance team Dashboards and reporting, including scheduled reports.
- Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems.
- Create, maintain, and enhance future connections between ServiceNow and other systems.
- Manage Forms, Reports, Views, Workflows, Groups, and Roles.
- Monitor the health, usage, and overall compliance of ServiceNow and its applications.
- Coordinate application and platform upgrades.
- Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
- Configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.
- Configure User Accounts, Groups, and Roles. Create custom Roles where necessary.
- Evaluate and configure systems for better performance.
- Complete and maintain the Bureau Onboard Support System.
- Develop and maintain the Financial/Budget and CPIC systems.
- Develop, migrate and maintain the Personal Security System.
- Develop and maintain the Project and Portfolio system.
- Expand the functionality of the Project Management Module.
- Complete and maintain the Enterprise Architecture framework and workflows.
- Implement replacement for internal web applications to meet the new ZTA, DIT, DAR, and MFA requirements.
- Develop and maintain APIs and controls for BSEE and BOEM systems that are migrating to Cloud environments to meet the requirements of Data Center Consolidations.
- Monitor and take actions on Discovery tools.
- Implement and maintain Contract Management tools to track software licensing and renewals.
- Manage assets for all items.
Compensation
Not specified
Work Arrangement
Not specified
Team
Not specified
Other
Employment is contingent upon successful completion of a background investigation.
Not specified
