DXC Technology is looking for a ServiceNow Business Process Consultant to join our team. In this role, you will act as a trusted advisor, leading workshops and driving configuration decisions to implement ServiceNow solutions that align with client business strategies and ensure successful platform adoption.
What You'll Do
- Lead structured, dynamic, and interactive workshops to guide clients through complex processes and ServiceNow configurations.
- Facilitate in-depth discussions on process design, requirements gathering, and configuration of ServiceNow to align with client objectives.
- Serve as a trusted advisor, establishing strong client relationships by demonstrating deep knowledge of ServiceNow and aligning solutions with business strategies.
- Drive requirements gathering sessions and translate business and functional needs into actionable ServiceNow configurations.
- Conduct thorough gap analysis on existing business processes, systems, and data, offering forward-looking solutions.
- Develop and maintain process documentation that adheres to DXC best practices.
- Collaborate with the Engagement Manager and project teams to manage risks, define priorities, and maintain project timelines.
- Provide ongoing project updates, addressing potential timeline issues or risks that could impact delivery.
- Lead the development of organizational change management strategies to drive ServiceNow adoption and optimize business processes.
- Maintain current knowledge of ServiceNow technologies and incorporate the latest features into workshop materials and solution designs.
- Assist in scoping and defining new opportunities, ensuring deliverables align with client and DXC expectations.
- Facilitate client training to ensure end users are fully equipped to maximize their use of the ServiceNow platform.
What We're Looking For
- Mandatory ServiceNow Certifications: CSA and ITSM.
- 3+ years of ServiceNow process consulting experience, including leading workshops and driving configuration decisions.
- Expert in ServiceNow solution design across key modules such as ITSM, ITAM, ITOM, HRSD, and CSM.
- 3+ years in gap analysis and requirements gathering, translating gaps into actionable ServiceNow configurations.
- Strong communication and presentation skills for conveying technical concepts to various audiences.
- ServiceNow Certified System Administrator with advanced knowledge of platform administration, configuration, and workflows.
- Experience in organizational change management, developing strategies for successful ServiceNow adoption.
- Must be legally authorized to work in Canada without the need for sponsorship now or in the future.
Nice to Have
- Excellent interpersonal skills with the ability to lead and manage client relationships effectively.
- Certifications in key ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, SPM, SOM, or CSM.
Technical Stack
- ServiceNow
- ITSM
- ITAM
- ITOM
- CSM
- ITBM
- Security Incident Response (SR)
- HRSD
- SPM
- SOM
Work Mode
This role is a hybrid position based in Canada, offering flexibility while prioritizing in-person collaboration.
DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.
