Enerflex Ltd. is looking for a Service Supervisor to lead all aspects of field service operations within an Area. This role is responsible for supervising and scheduling work, ensuring safety and compliance, and driving operational efficiencies while also performing hands-on commissioning, troubleshooting, and repairs.
What You'll Do
- Work with Branch or Regional Manager to coordinate Technician activities, including supervising, assisting, and monitoring their work.
- Organize Technician assignments to provide excellent customer service, utilize technician skills, and minimize response time.
- Assist with training Technicians in technical competencies and processing required documentation.
- Monitor field service expenses, vehicle maintenance expenses, and field service reports.
- Ensure appropriate HSE accommodations and precautions are implemented and followed.
- Communicate regularly with management on personnel status, productivity, and customer concerns.
- Respond to customer requests and develop/maintain customer relationships professionally.
- Lead and perform overhauls, new unit installations, startups, and diagnostics on all major OEMs independently.
- Interpret Compressor Performance and calculate engine horsepower.
- Teach and demonstrate proper purging, loading, and coupling alignment techniques.
- Teach how to decipher P&IDs, Blueprints, Installation Instructions, and Technical Manuals.
- Encourage, develop, and ensure a safe work environment.
- Directly and indirectly manage employees in accordance with company policies, including interviewing, hiring, training, planning work, appraising performance, and resolving problems.
What We're Looking For
- High school diploma or GED and advanced vocational/technical training.
- 10+ years of applicable experience.
- Valid driver’s license.
- Intermediate proficiency with personal computer and common programs (Word, Excel, Outlook).
- Knowledge and ability to accurately complete advanced level maintenance, repairs, and installation activities unassisted.
- Strong mechanical and electrical abilities to perform complex service, installation and maintenance tasks.
- Extensive electrical/control panel knowledge and capable of reading schematics, troubleshooting, installation, and diagnostics of major OEM panels.
- Understand, install and tune all major systems controls related to compressor packages.
- Must have his/her own tools of the trade (excluding specialty/OEM diagnostic equipment).
- Use CAT ET or equivalent for other OEMs.
- Understand how to use CAT Gas Engine Rating Pro (GERP).
- Understand and be capable of tuning engines to meet proper performance and emissions.
- Accurately operate emissions test equipment (Testo, ECOM).
- Provide preventative and corrective field mechanical service on gas compression.
- Advanced understanding of gas and oil properties, conditions, and theories.
- Advanced understanding of compressor equipment types, models, and theory of operation.
- Advanced understanding of Installation, Assembly, Commissioning, Trouble Shooting and Repair procedures for gas compressors.
- Thorough understanding of tooling used for gas compressors (dial indicators, Laser alignment tools, DVOM, etc.).
- Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
- Ability to write routine correspondence and speak effectively with management and employees.
- Knowledge of materials, methods, and tools for advanced engine/compressor repair and electrical troubleshooting.
- Ability to understand and follow instructions furnished in written, oral, or diagram form.
Nice to Have
- Certification from CAT/Waukesha (or equivalent) or specific experience related to CAT Gas I, CAT Gas II, CAT Electrical, Ariel Basic, Ariel Mechanical, CAT 3500 ADEM III and IV, CAT 3500ULB and J, Waukesha VHP, CAT 3600 ADEM III and IV, CAT 3600 Master Mechanic, CAT Failure Analysis, Waukesha 9390.
Technical Stack
- CAT ET or equivalent OEM diagnostic software, CAT Gas Engine Rating Pro (GERP)
- Emissions test equipment (Testo, ECOM)
- Microsoft Word, Excel, Outlook, Company-specific applications
- Major OEM panels (Murphy, Altronic, Alan Bradley)
Team & Environment
You will report to a local Branch Manager or Regional Manager. The role involves directly and indirectly managing employees.
Benefits & Compensation
- Generous healthcare, dental and vision plans
- 401(k) employer matching
- Generous paid time off program
- Employee equity plan
- Tuition reimbursement
- Fun office environment
Work Mode
This is an onsite position.
Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law.
