The Service Sales Manager & Customer Success Manager is a dual-role position at INNIO Waukesha Gas Engines in China, primarily focused on driving sales growth, market expansion, and customer satisfaction. The individual will execute sales strategies, support channel partners and end users, and ensure successful service delivery across the region.
What You'll Do
- Plan, prioritize, and execute sales strategies to drive share and revenue growth in China.
- Develop new business and support account relationships.
- Partner with Sales Ops, Regional Sales Managers, Product Line Management, and other stakeholders to identify prospects and deliver value-based offerings.
- Establish profitable pricing arrangements and maintain positive customer relationships.
- Provide product knowledge and expand product visibility with customers and channel partners.
- Deliver timely and accurate sales forecasts and market reports.
- Monitor and report market intelligence to drive strategy and business development.
- Participate in Sales Pacing process and collaborate with Sales Leadership, Sales Ops, and Finance.
- Leverage CRM systems to track and report data.
- Support development of new products and services.
- Act as the frontline representative for Waukesha, liaising between the business and customers/channel partners.
- Support projects and key initiatives.
- Own and oversee service execution for assigned Partners in China, supporting parts fulfillment, warranty, fleet programs, issue resolution, technician training, and installed base support.
- Assist with onboarding/offboarding channel Partners and channel audit programs.
- Support Partners with service parts inquiries, quote assistance, parts/engine research, and systems training.
- Coordinate support from local and remote teams to respond to inquiries.
- Support Sales and Service teams in executing sales strategies for new units and services.
- Help identify Partner and end user opportunities and shortfalls, driving actions to meet plan.
- Assist in demand creation for regional CM&U project opportunities or multi-year agreements.
- Act as primary liaison for questions/concerns between end customer, Partner, and HQ resources.
- Support finance team in cash collection activities and Partner follow-up.
- Support NPS survey and inputs to Scorecard process to measure Partner performance and end user feedback.
What We're Looking For
- Bachelor’s degree in Engineering, Business, or related field.
- Minimum 5 years in a customer-facing role with technical background or equivalent experience.
- Minimum 3 years in customer service, key account support, contract/project management in gas compression and/or power generation industry.
- Experience pitching/selling complex technical solutions.
- Experience with Oracle ERP system and MS Office suite.
- Ability and willingness to travel up to 30%, primarily within China.
- Fluent in English.
Nice to Have
- Industry-specific experience and existing relationships preferred.
- International sales/service experience (depending on accounts).
Technical Stack
- Oracle ERP system
- MS Office suite
- CRM systems
Work Mode
- Local-country role based in China
- Up to 30% travel, primarily within China
INNIO is an equal opportunity employer committed to creating an inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
