As a Service Representative for the Volkswagen Group, you'll play a key role in delivering exceptional customer support through phone, chat, and email channels. Working fully remotely from Portugal, you'll act as the primary point of contact for customers, ensuring each interaction reflects the quality and innovation associated with the brand.
Key Responsibilities
- Handle customer inquiries across multiple platforms with professionalism, empathy, and product knowledge
- Log all interactions accurately in the CRM system, ensuring clarity and continuity
- Stay current with Volkswagen’s evolving services, policies, and digital offerings
- Collaborate with team members to improve support processes and customer outcomes
- Apply strong problem-solving skills to resolve technical and service-related issues efficiently
What You Bring
- Fluency in Dutch (C1 level) with solid English (B2)
- At least one year of experience in customer service or call center environments, ideally within automotive or tech
- A keen interest in vehicles, digital tools, and emerging technologies
- Strong attention to detail and organizational abilities
- A proactive mindset with a focus on solutions and continuous improvement
Why This Role Stands Out
This position offers more than just remote work. You’ll benefit from comprehensive training, career advancement opportunities, and a culture that promotes growth and inclusion. Enjoy a competitive salary, performance incentives, and referral bonuses—all within a globally recognized organization committed to excellence and employee development.
