Represent a leading name in the automotive industry as a Dutch-speaking Service Representative, delivering responsive and accurate customer support from your remote workspace in Portugal. You'll handle inquiries across phone, chat, and email, ensuring each interaction reflects a high standard of service and brand integrity.
What You'll Do
In this role, you’ll resolve customer questions efficiently while maintaining detailed records in the CRM system. You’ll collaborate with team members to refine service processes and enhance the overall customer experience. Staying informed about evolving products, policies, and digital tools is essential to provide timely and correct information. Your ability to communicate with clarity, warmth, and technical understanding will support smooth resolutions on every interaction.
Requirements
- Fluency in Dutch (C1 level, both written and spoken) is required, with a solid command of English (B2)
- Minimum of one year in customer service or call center environments, ideally within automotive or tech-driven sectors
- Demonstrated interest in automotive innovations and digital platforms
- Strong organizational abilities with close attention to detail
- Proven problem-solving skills and a proactive approach to finding solutions
- Commitment to ongoing learning, especially in evolving technologies and service protocols
Benefits
- Full-time position with the possibility of an indefinite contract based on performance and business needs
- Competitive compensation package including performance-based bonuses
- Completely remote work setup based in Portugal
- Referral incentives through a bring-a-friend program
- Comprehensive paid training covering systems, processes, and product knowledge
- Access to career advancement initiatives and internal growth pathways
Company Culture
Internal promotion is a cornerstone of the organization’s leadership model, with around 80% of managerial roles filled from within. Employees benefit from free learning and leadership development resources. The company maintains a discrimination-free workplace and actively supports equal opportunity for all, regardless of background or identity.
