Superpower is hiring a Service Operations Associate to play a critical role behind the scenes, ensuring the logistics of our service delivery run seamlessly. You will be a key player in making sure every member’s experience is smooth, timely, and dependable.
What You'll Do
- Ensure the logistics of service delivery run seamlessly.
- Order test kits and track shipments.
- Upload lab results and monitor blood draw appointments.
What We're Looking For
- 2+ years of operations experience in a fast-paced startup environment.
- Excellent critical thinking and problem-solving skills, with a calm and resourceful approach under pressure.
- Meticulous attention to detail.
- Highly organized and proactive with a can-do mindset.
- Quick to learn and highly adaptable.
- A team-oriented mindset.
- Passionate about transforming the healthcare experience and providing members with efficient, fast turnaround.
- Committed to privacy and confidentiality, with a strong understanding of HIPAA compliance or a willingness to learn and uphold it.
- Able to work a full-time schedule (40 hours/week), including nights and weekends.
Nice to Have
- Test kit logistics and diagnostic result handling experience is strongly preferred.
Work Mode
This is an onsite position.
We are all here to genuinely do our life’s best work. We maintain an insanely high talent bar, never settling. We live to work as much as we work to live, but we sustainably espouse the superpower ethos of putting health first. We aim to set the gold standard for team health culture on the planet.
