Responsibilities
- Act as a subject matter expert in Service Now, leveraging over four years of experience with IT Service Management platforms and tools
- Show a track record of successful contributions to large-scale ITSM implementations
- Maintain an active Service Now Application Developer Certification
- Apply in-depth understanding of IT Help Desk operations, including incident, problem, and change management workflows
- Manage Service Now system administration tasks, including application development, source control, JavaScript, APIs, web services, and user interface design
- Create intuitive user interfaces optimized for usability across desktop, tablet, and mobile devices, using scripting to improve user interaction
- Develop, test, and troubleshoot both client-side and server-side scripts
- Enforce application security using contextual security models and scoped access controls
Work Arrangement
Remote (Worldwide)
