BAE Systems Intelligence & Security is hiring a Service Manager for our Enterprise Operations Center (EOC). In this role, you will provide operational oversight for a team of discipline administrators and NOC personnel, ensuring the availability of all production systems and applications. You will be the single point of contact for critical production issues in an environment dedicated to defending national security with breakthrough technology.
What You'll Do
- Provide operational oversight for all discipline administrators, UNIX, Wintel and NOC I, II and III in the Enterprise Operations Center.
- Be responsible for the availability of all production systems and applications.
- Act as a single point of contact for all critical, high and moderate priority production outages.
- Provide 24x7x365 support to the BAE organization.
- Document and maintain compliant change management process and control over the IT environment.
- Create and maintain current knowledge and runbook documentation library.
- Manage vendor escalation and critical problem management.
What We're Looking For
- A Bachelor's Degree and 6 years work experience or equivalent experience.
- Proficiency in Windows, Unix, and Networking based production environments.
- Experience with root cause investigation and incident resolution.
- Advanced knowledge of network and server technologies (Routers, Switches, VOIP, Packet Captures, Windows, Unix, and Linux).
- Familiarity with storage data replication technologies and network and systems monitoring tools (SolarWinds, Cisco ISE).
- Experience with RDP, CMD commands, and disaster recovery practices.
- Knowledge of information systems auditing and security.
- Ability to document and maintain compliant change management process and control over the IT environment.
- Technical documentation skills.
- Experience with automation and streamlining systems/solutions.
- Familiarity with vendor management for escalation and critical problem management.
Nice to Have
- Windows Server (Active Directory, DNS, IIS, FTP, Exchange).
- Network and System Monitoring.
- Cisco ISE.
- SolarWinds monitoring.
- Disaster Recovery.
- MS SQL Server.
- M365 products.
- Unix.
- Red Hat Linux.
- Cisco networking topologies, protocols, VOIP, transport management.
- Service Now.
- Communication tools such as OnSolve and Nexthink.
Technical Stack
- Windows, Unix, Networking, Routers, Switches, VOIP, Packet Captures, Linux
- SolarWinds, Cisco ISE, RDP, CMD
- Active Directory, DNS, IIS, FTP, Exchange
- MS SQL Server, M365, Red Hat Linux
- Service Now, OnSolve, Nexthink
Team & Environment
You will provide oversight for the Enterprise Operations Center team, which includes discipline administrators, UNIX, Wintel and NOC I, II and III personnel.
Benefits & Compensation
- Salary range: $107,359 - $182,510
- Health, dental, and vision insurance
- Health savings accounts
- 401(k) savings plan
- Disability coverage
- Life and accident insurance
- Employee assistance program
- Legal plan
- Discounts on home, auto, and pet insurance
- Paid time off
- Paid holidays
- Paid parental, military, bereavement, and applicable federal and state sick leave
- Company recognition program
Work Mode
This is a remote position located in Charlotte, North Carolina.
BAE Systems is an equal opportunity employer.
