BAE Systems Intelligence & Security is hiring a Service Manager to lead the Enterprise Operations Center (EOC). In this role, you will be responsible for the availability of all production systems and applications, serving as the single point of contact for major outages. You will use your passion and ingenuity where it counts—defending national security with breakthrough technology and superior products.
What You'll Do
- Provide operational oversight for all discipline administrators, UNIX, Wintel and NOC I, II and III personnel in the Enterprise Operations Center.
- Be responsible for the availability of all production systems and applications.
- Act as the single point of contact for all critical, high and moderate priority production outages.
- Provide 24x7x365 support to the BAE organization.
What We're Looking For
- A Bachelor's Degree and 6 years of work experience or equivalent experience.
- Proficiency in Windows, Unix, and Networking based production environments.
- Experience with root cause investigation and incident resolution.
- Advanced knowledge of network and server technologies, including Routers, Switches, VOIP, Packet Captures, Windows, Unix, and Linux.
- Familiarity with storage data replication technologies and network and systems monitoring tools like SolarWinds and Cisco ISE.
- Experience with RDP, CMD commands, and disaster recovery practices.
- Knowledge of information systems auditing and security.
- Ability to document and maintain a compliant change management process and control over the IT environment.
- Technical documentation skills, with ability to create and maintain a current knowledge and runbook documentation library.
- Experience with automation and streamlining systems and solutions.
- Familiarity with vendor management for escalation and critical problem management.
Nice to Have
- Windows Server (Active Directory, DNS, IIS, FTP, Exchange)
- Network and System Monitoring
- Cisco ISE
- SolarWinds monitoring
- Disaster Recovery
- MS SQL Server
- M365 products
- Unix
- Red Hat Linux
- Cisco networking topologies, protocols, VOIP, transport management
- Service Now
- Communication tools such as OnSolve and Nexthink
Technical Stack
- Windows, Unix, Networking, Routers, Switches, VOIP, Packet Captures, Linux
- SolarWinds, Cisco ISE, RDP, CMD
- Active Directory, DNS, IIS, FTP, Exchange, MS SQL Server, M365
- Red Hat Linux, Service Now, OnSolve, Nexthink
Team & Environment
You will provide oversight for discipline administrators, UNIX, Wintel and NOC I, II and III personnel in the Enterprise Operations Center, making a big impact on a global scale.
Benefits & Compensation
- Compensation range: $107,359 - $182,510
- Health, dental, and vision insurance
- Health savings accounts
- 401(k) savings plan
- Disability coverage
- Life and accident insurance
- Employee assistance program
- Legal plan
- Discounts on home, auto, and pet insurance
- Paid time off
- Paid holidays
- Paid parental, military, bereavement, and applicable federal and state sick leave
- Company recognition program
Work Mode
This is a remote position located in Charlotte, North Carolina.
BAE Systems is an equal opportunity employer.
