About the Role
The role involves managing service operations, supervising project execution, aligning deliverables with client expectations, and driving continuous improvement across service workflows.
Responsibilities
- Lead the coordination and delivery of services for client accounts
- Monitor performance metrics and service level agreements
- Ensure timely resolution of service disruptions and incidents
- Supervise cross-functional teams supporting service operations
- Drive process improvements to enhance service quality
- Act as primary contact for client service-related matters
- Prepare and present service performance reports to stakeholders
- Manage change requests and service modifications
- Oversee onboarding of new clients and transition of services
- Ensure compliance with contractual obligations and standards
- Coordinate with technical teams to maintain system reliability
- Support escalation management and root cause analysis
- Maintain documentation for service processes and workflows
- Implement best practices in service delivery frameworks
- Facilitate regular service review meetings with clients
- Identify risks and develop mitigation strategies
- Optimize resource allocation across service projects
- Ensure alignment between client needs and service offerings
- Support training initiatives for service teams
- Track key performance indicators and service metrics
- Promote a culture of accountability and continuous improvement
- Manage service continuity and disaster recovery planning
- Collaborate with vendors and third-party providers
- Ensure data security and confidentiality in service operations
- Support audits and compliance assessments
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid work model available
Team
Part of a client-facing delivery team
About the Team
This role operates within a dedicated service delivery unit focused on maintaining seamless operations for enterprise clients. Team members collaborate across time zones and functions to ensure service reliability and responsiveness.
What We Offer
Opportunities for professional development, flexible working arrangements, access to training programs, and involvement in high-impact client projects across diverse industries.
Available for qualified candidates
