About the Role
The Head of Collections will lead strategy, transformation, and performance improvement for recovery operations, ensuring alignment with risk goals and operational scalability in a high-growth financial environment.
Responsibilities
- Lead the development and execution of the collections strategy
- Oversee transformation initiatives to modernize collections operations
- Drive performance improvements across recovery teams
- Establish key performance metrics and monitor progress
- Collaborate with cross-functional teams to optimize recovery outcomes
- Identify inefficiencies in current processes and recommend solutions
- Manage relationships with internal stakeholders and external partners
- Ensure compliance with regulatory standards in collections practices
- Leverage data analytics to inform strategic decisions
- Design scalable operating models for growing portfolios
- Lead change management during operational transitions
- Develop talent and build high-performing teams
- Implement technology solutions to enhance collections efficiency
- Monitor portfolio performance and delinquency trends
- Align collections strategy with broader credit risk objectives
- Evaluate new tools and vendors for operational integration
- Report regularly to senior leadership on key outcomes
- Promote a culture of accountability and continuous improvement
- Ensure customer interactions adhere to ethical standards
- Support the integration of automation and AI in collections workflows
- Manage budget and resource allocation for the department
- Drive innovation in recovery methodologies
- Assess risks associated with new product launches
- Improve customer engagement strategies in delinquent accounts
- Ensure alignment between strategy and on-the-ground execution
Nice to Have
- Master’s degree in business, finance, or analytics
- Experience in digital lending platforms
- Prior role in a startup or high-growth fintech
- Exposure to AI-driven collections systems
- International work experience
- Fluency in multiple languages
Compensation
Competitive salary and performance-based incentives
Work Arrangement
Hybrid
Team
Part of the credit and risk division, working closely with operations, data, and product teams
Why This Role Matters
This position plays a critical role in shaping how recovery operations adapt to growth and regulatory demands. The leader will influence both short-term performance and long-term operational design.
Growth and Impact
You will lead initiatives that directly affect portfolio health and customer experience, while building systems that scale with the business.
Technology and Innovation
The role involves integrating advanced analytics and automation into collections workflows to improve efficiency and compliance.
Available for qualified candidates
