Solplanet (AISWEI) is looking for a Service Engineer to deliver expert technical support for our solar inverters, energy storage systems, and EV chargers. At our core, we are driven by a simple idea: solar for everybody, and we strive to create the best possible experience for distributors, installers, and end users. In this role, you will be pivotal in ensuring our customers receive effective solutions and support.
What You'll Do
- Provide technical troubleshooting support to installers and other customers via phone or digital channels.
- Provide commissioning support, either remotely or on-site.
- Actively collaborate with international and local colleagues and departments to effectively resolve customer issues.
- Plan and coordinate the logistics to dispatch inverters for replacement and assist in their collection.
- Support the qualification, onboarding, and management of new service partners.
- Accurately document all relevant case information using CRM software.
- Deliver training sessions to customers or internal colleagues.
- Continuously identify opportunities to improve products and processes to improve customer satisfaction and company cost-effectiveness.
- Regularly collect feedback such as customer satisfaction to assist in continuous improvement.
What We're Looking For
- A Bachelor's degree or higher in a technical field.
- Business fluency in Italian and English.
- In-depth knowledge of technical requirements for PV, energy storage systems, and EV chargers in distribution and/or utility scale segments, including product specifications, grid code requirements, and the competitive landscape.
- Ability to work independently and maintain focus in a dynamic, fast-paced environment.
- A quick learner with a desire to deepen knowledge in the renewable energy industry.
Nice to Have
- A degree in electrical engineering, renewable energy, photovoltaic engineering, or a similar discipline.
- Prior work experience in a PV-related industry.
Team & Environment
You will collaborate with international and local colleagues and departments within a spirited and diverse team of passionate experts in an open-minded environment.
Benefits & Compensation
- Opportunity to be part of a spirited and diverse team of passionate experts in an open-minded environment.
- Assistance to develop, personally and professionally, to grow internally within an international environment.
- Opportunity to be part of an ambitious, energetic and rapidly growing team with flat hierarchies, fast decision making and strong opportunities for long-term career cultivation.
Solplanet (AISWEI) passionately believes that we are all fellow citizens of one planet.
