On-site Resident Field Technical Support & Tech Consulting
Deliver hands-on technical support for HPE NonStop infrastructure within high-availability enterprise settings. This role focuses on maintaining system integrity, optimizing performance, and ensuring seamless operations through proactive monitoring and timely resolution of hardware and software incidents.
Key Responsibilities
- Deliver Level 1 support for HPE NonStop servers, diagnosing and resolving system-level issues with precision.
- Apply firmware patches and coordinate software upgrades in alignment with customer change control procedures.
- Monitor system health continuously and respond promptly to alerts and service disruptions.
- Document incident resolutions, maintain accurate records of hardware and software assets, and manage license tracking.
- Support post-incident reviews and contribute to service enhancement initiatives through detailed reporting.
- Engage in customer-facing meetings to communicate status updates and improvement plans.
- Collaborate with engineering, product support, and account teams to ensure coordinated service delivery.
- Contribute to internal knowledge repositories and mentor peers on best practices and technical insights.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- Minimum of two years of experience supporting enterprise-grade systems.
- Strong analytical and problem-solving abilities with a focus on root cause analysis.
- Fluency in English, both written and verbal, for clear communication with technical and non-technical stakeholders.
- Willingness to work rotating shifts, including extended hours as needed.
Preferred Skills
- Familiarity with NonStop OS, Guardian, OSS, TCP/IP, and associated subsystems.
- Experience using NonStop utilities such as SCF, FUP, TMF, EMS, and PATHWAY.
- Working knowledge of ITIL frameworks, particularly Incident, Problem, and Change Management processes.
Work Environment
This is a remote-first position with primary responsibilities fulfilled from home. Occasional on-site visits may be required based on operational needs. The role supports a flexible schedule designed to balance service demands with personal commitments.
Culture & Values
The environment emphasizes inclusion, innovation, and collective impact. Teams are built on diverse perspectives and a shared commitment to ethical technology practices. Career growth is supported through personalized development plans, internal mobility, and programs that encourage technical mastery and leadership.
