Treantly is looking for a Service and Monitoring Specialist to own the critical final validation of our solar installations. In this role, you will ensure each system is fully functional, accurately metered, and reporting reliably before it is activated for funding, focusing on remote troubleshooting and data quality.
What You'll Do
- Own post-install system validation and monitoring readiness to ensure every site is accurately set up, reporting correctly, and fully functional prior to PTO approval and funding activation.
- Build, configure, and maintain monitoring sites and platforms after install to ensure proper performance tracking, visibility, and data integrity.
- Validate commissioning data and metering/CT configuration to confirm accurate production and consumption reporting.
- Map solar arrays after installation and verify system topology aligns with as-built plans and monitoring requirements.
- Perform remote troubleshooting for non-reporting, under-reporting, or misreporting systems; diagnose root cause across monitoring, communications, inverter, gateway, CTs, and configuration.
- Action and coordinate corrective work with installation teams and build partners when site visits are required to resolve open service issues prior to PTO approval.
- Open, track, and manage RMA cases with manufacturers; coordinate replacements, returns, and re-commissioning to restore full monitoring and performance reporting.
- Confirm systems meet 'reporting sufficient' criteria for funding activation milestone requirements; escalate and drive resolution when data quality or functionality blocks activation.
- Partner cross-functionally with the Funding team, Installation team, and Post-PTO Service team to ensure clean handoffs, aligned priorities, and timely closure of outstanding issues.
- Maintain accurate case notes and audit-ready records in CRM and internal systems.
What We're Looking For
- Minimum of 2 years in remote service or troubleshooting support in a related field within solar.
- Solar knowledge and familiarity with solar installations and monitoring system operations, including platforms like ENPHASE, SolarEdge, and Tesla.
- Fluent in English with excellent verbal and written communication skills; able to interact effectively with internal teams and external installers.
- Strong focus on accuracy and quality in all aspects of work.
- Time management and ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
- Proficient in CRM systems, email communication, and solar monitoring platforms.
- Proven problem-solving ability to identify challenges and resolve issues promptly to maintain efficient project workflows.
Nice to Have
- Experience with CRM platforms such as Salesforce, Insightly, SiteCapture, or Enerflo.
- Experience with TPO lenders and financier requirements.
Technical Stack
- CRM systems
- Solar monitoring platforms (ENPHASE, SolarEdge, Tesla)
Team & Environment
Partners closely with Funding, Installation, and Post-PTO Service teams.
Benefits & Compensation
- Opportunities for growth and advancement.
- Competitive compensation package, including Maxicare HMO after the three-month probation period.
Work Mode
This is a remote position for candidates based in the Philippines.
Treantly is an equal opportunity employer.
