Provide expert-level technical support for wireless network systems, focusing on deployment, configuration, and ongoing maintenance of LTE/5G, Starlink, and enterprise-grade networking hardware. You'll serve as the primary contact for global enterprise customers, resolving incidents from initiation to closure in alignment with service level agreements.
What You'll Do
- Diagnose and resolve network connectivity problems for enterprise clients using remote troubleshooting methods
- Install, configure, and maintain routers and wireless infrastructure, including Peplink and HP Aruba switching platforms
- Support customers via phone, email, and ticketing systems, delivering clear technical explanations
- Lead virtual testing sessions and coordinate with international colleagues across time zones
- Document network setups and update technical resources to ensure accuracy and consistency
- Participate in conference calls to address urgent network outages and performance issues
Requirements
- Strong grasp of IP networking and routing protocols
- Proven ability to troubleshoot and resolve network issues efficiently
- Clear, professional communication skills in written and spoken English
- Demonstrated ownership of technical issues from start to resolution
- Flexibility to work one of two shifts: 7:00 AM – 3:00 PM or 9:00 AM – 5:00 PM, Monday through Friday, with occasional weekend coverage
- Adaptability, initiative, and a collaborative mindset
- Critical thinking skills applied to technical challenges
Preferred Qualifications
- Certifications from Cisco or Juniper
- Experience with Peplink, HP Aruba switches, or WiFi systems such as Extreme
- Proficiency in Spanish
Benefits
- Work alongside experienced networking professionals in a globally distributed team
- Contribute to shaping the evolution of the support function and broader business
- Access to career advancement as the organization expands
- Engage in meaningful work within a supportive, hands-on culture
- Collaborate with peers who value proactive problem-solving and customer commitment
